Boat Service Manager

Bass Pro Shops; Bradenton (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Bass Pro Shops in Bradenton, FL seeks a Freestanding Boat Services Manager to oversee the Boat Service area, including inventory control, service, warranty, rigging, delivery, detailing and parts activities.

The role supports the Boat Manager, schedules work orders, ensures timely completion, maintains safety and order, and coordinates staff training, performance reviews and events to deliver world-class customer service.

Qualifications

• 2–4 years of supervisory retail boating experience.
• Experience in service and parts operations a plus.
• Ability to schedule and coordinate service and warranty work orders.

Responsibilities

• Supervise associates in the Boat Service area and direct daily work.
• Schedule and assign service, rigging and warranty work orders; ensure timely completion.
• Maintain safe, clean, and productive work environment; promote customer service excellence.
• Staff, train, and evaluate personnel; coordinate weekly schedules and performance reviews.
• Coordinate special events (Boat Shows, promotions) and manage inventory accuracy.
• Ensure warranty claims are created, submitted, and paid promptly.

Skills

Supervisory experience

Interpersonal skills

Inventory management

Customer service

Excel

Tools

POS systems

ERP / inventory software

MS Office

Job description

POSITION SUMMARY

The Freestanding Boat Services Manager is under the supervision of the Boat Manager. This role manages and provides daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail, and parts activities.

ESSENTIAL FUNCTIONS

Supports the Boat Manager in the achievement of the departments or dealership's financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provides daily supervision and direction to the associates in the Service Department. Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer's satisfaction on a timely basis. Maintains and constantly strives to increase associate productivity. Maintain a safe, clean, and secure work environment. Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers. Assists the Boat Manager to staff the Service area with customer-oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate opportunities with Boat Manager. Assists the Boat Manager with coordination of all "Special Events" to include Boat Shows, Classic events and / or other on or off-site promotional activities. Manages and ensures accuracy of unit and parts inventories. Ensures warranty claims are created, submitted and warranty payments received on a timely basis. Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled. Assists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates.

ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS

Experience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus

KNOWLEDGE, SKILLS, AND ABILITY

Ability to calculate figures and amounts such as discounts, commissions, and percentages Ability to read and analyze certain reports Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public Ability to conduct meetings and presentations to groups Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems Demonstrated strong interpersonal skills Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

Regularly performs computer work, walks, and stands Occasionally lifts up to 50 lbs.

INDEPENDENT JUDGEMENT

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Tracker Marine Boating Center

Bass Pro Shops is North America's premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father's liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela's to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America's Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as "one of America's Best Employers."