Boat Service Experience Specialist

OneWater Marine; Naples (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

OneWater Marine in Naples, FL is seeking a Service Advisor to deliver exceptional customer service at our store. You will schedule service work, process warranty and internal repairs, and maintain clear communication with customers about repair status and estimates.

You will manage technician workflow, gather accurate write-ups using the Complaint, Cause & Correction method, build strong relationships with customers and manufacturers, and ensure timely, compliant service operations in a

Qualifications

• High school diploma or equivalent is required.
• 2-3 years of experience in a customer service or service advisor role.
• Experience in automotive, marine, or related industries preferred.
• Experience in a service department; marine service experience is a strong advantage.
• Knowledge of marine equipment, boats, engines, and parts preferred.
• Familiarity with basic marine maintenance and repair terminology.

Responsibilities

• Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
• Maintains repair records for use in supervision or control.
• Manages technician’s workflow and schedules assigned repair orders appropriately.
• Performs detailed write-up of customers concerns and incorporate required work utilizing 'Complaint, Cause & Correction' on each repair order and provide timely estimates for customer approval.
• Collaborate with the service manager to improve internal processes, workflow, and operational efficiency.
• Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
• Helps to maintain the flow and distribution of supplies and parts; assist in determining the type of materials, supplies, machinery, equipment or tolls to be used or parts to be bought, stocked, and sold.
• Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
• Obtains warranty or service contract approvals in a timely manner.
• Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
• Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.
• Participates in the appraisal of technician productivity and efficiency for the purpose of recommending promotions or other changes in status; assists in interviewing, selecting, and training of technicians.
• Monitor and implement legal compliance measures.

Skills

Interpersonal skills

Customer relationships

Service scheduling

Task prioritization

Attention to detail

Workflow management

Education

High school diploma or equivalent

Job description

OneWater Marine in Naples, FL is seeking a Service Advisor to deliver exceptional customer service at our store. You will schedule service work, process warranty and internal repairs, and maintain clear communication with customers about repair status and estimates.

You will manage technician workflow, gather accurate write-ups using the Complaint, Cause & Correction method, build strong relationships with customers and manufacturers, and ensure timely, compliant service operations in a