Boat Service Advisor

Workstream; Newport News (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Sports Marine in Newport News, VA is seeking a Boat Service Advisor to support boat repair and service. You will inspect vessels, propose repairs and safety upgrades, and collaborate with technicians to implement improvements.

You will also advise on efficiency upgrades and other changes that owners may consider. A Marine Service Advisor should champion preventative maintenance, ensure timely repairs, manage parts orders and vendor paperwork, and keep a clean, safe work environment while

Responsibilities

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Ensure customer expectations and timeliness of repairs are met by managing parts orders, inventory and technician productivity
• Maintain a clean and safe work environment
• Manage daily paperwork from vendors
• Shop parts and prices to provide best service to customers
• Handly quality checks on customer vessels
• Resolve customer complaints and address concerns
• Maintain positive relationships with vendors and staff to provide a good and productive work environment.
• Delivering prompt, professional solutions for customer inquires
• Other duties to ensure business growth is sustainable

Job description

Job Expectations

• The job duties of a Boat Service Advisor revolve around providing boat repair and service.
• As a Service Advisor, your responsibilities include inspecting a vessel to make suggestions to the owners or operators about necessary repairs and safety upgrades and work with technicians to facilitate these improvements.
• You will also offer advice about efficiency upgrades and other possible changes that the owners of the craft can make.
• Preventative maintenance is key, a Marine Service Advisor must believe in this concept and apply it to all vessels to ensure customers fix, repair and maintain their vessels to avoid breakdowns.

Job Duties

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Ensure customer expectations and timeliness of repairs are met by managing parts orders, inventory and technician productivity
• Maintain a clean and safe work environment
• Manage daily paperwork from vendors
• Shop parts and prices to provide best service to customers
• Handly quality checks on customer vessels
• Resolve customer complaints and address concerns
• Maintain positive relationships with vendors and staff to provide a good and productive work environment.
• Delivering prompt, professional solutions for customer inquires
• Other duties to ensure business growth is sustainable

Join Sports Marine, a leading full-service marine dealer and service facility in Newport News, where passion meets professionalism in sales and service. We're dedicated to excellence, offering fulfilling careers where you can thrive while delivering top‑tier products and service to our customers.

Ready for a dynamic environment where every day is different? As we expand, we're seeking motivated individuals—experienced pros or career starters—who share our commitment to quality.