Boat Parts Lead

Bass Pro Shops; Memphis, Northern (TN, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops - Memphis Pyramid is seeking a Boat Parts Lead to manage parts inventory, assist customers, and train the parts support team. This full-time role involves handling sales, processing orders, and ensuring accurate stock control at the Memphis location.

The position emphasizes strong customer service, accurate data entry, and collaboration with technicians and staff. Marine knowledge is helpful, and candidates must be able to lift up to 50 pounds and stand for long periods.

Qualifications

• High School education or equivalent experience.
• Ability to calculate figures such as discounts or percentages and make change to customers.
• Good phone etiquette and professional communication.

Responsibilities

• Maintain and control boat, motor, trailer and ATV parts inventory.
• Assist and train parts support staff and customers with purchases or questions.
• Perform data entry of parts received into the IDS inventory system.
• Create purchase orders and reconcile payments and refunds.
• Stage merchandise and prepare daily/weekly inventory reports.

Skills

Customer service

Inventory management

Leadership

Data entry

Communication skills

Computer skills

Education

High School diploma or equivalent

Tools

IDS system

POS system

Microsoft Excel

Job description

## Boat Parts LeadApply: Memphis, TN (Pyramid): Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R269099***POSITION SUMMARY:***The Parts Lead role maintains and controls boat, motor, trailer and ATV parts inventory, assists and trains support staff and assists external and internal customers with purchases of or questions regarding parts.***ESSENTIAL FUNCTIONS:**** Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.* Assists with training of parts support positions. (CSR, Service Writer, Warranty Clerk etc.)* Supervises work performed by parts support positions.* Receives inquiries from customers requesting retail parts, price quotes or general information either by phone or at the parts counter.* Researches customer inquiries using Internet sites, manufacturer contact or on-site reference materials.* Performs part sales transactions either on the phone or at the parts counter.* Safeguards funds received and performs till reconciliation procedures on a daily basis.* Creates purchase orders to buy parts needed for stock, customer or work order requirements and forward order to appropriate vendor.* Receives parts ordered and check shipping documents vs. merchandise / quantities received for accuracy.* Performs data entry of parts received into the IDS inventory tracking system.* Places merchandise received in designated location for easy retrieval.* Verifies and validates receipt of payment in full before special order parts are shipped.* Issues parts to technicians and riggers as per work order requirements then subsequently enter those parts issued on work order in IDS to track parts inventory.* Verifies and completes refund transactions on returned parts or cancellations.* Ensures returned and warranty parts are sent back to the appropriate vendor and credit is received.* Prepares for and conducts required parts inventories as per established schedules.* Reports and reconciles any inventory shortages or parts variances resulting from physical inventory.* Performs daily and weekly reporting per SOP.* ALL OTHER DUTIES AS ASSIGNED.***EXPERIENCE/QUALIFICATIONS:**** High School education or equivalent experience***KNOWLEDGE, SKILLS, AND ABILITY:**** Ability to calculate figures such as discounts or percentages and make change to customers* Ability to communicate in a friendly and professional manner to our customers and other associates* Good phone etiquette* Ability to establish and maintain effective working relationships with Management, coworkers and customers* Ability to operate computer and perform data entry functions Marine knowledge helpful***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Able to lift up to 50 pounds* Able to stand for extended periods***INDEPENDENT JUDGEMENT***: * Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!**We will be accepting applications on an ongoing basis.**