Boarding & Dog Daycare Supervisor

City Bark; Mesa (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision

Insurance

Employee Pet Care Discounts

Tips

Growth opportunities within NVA

Job summary

NVA Pet Resorts in Mesa seeks a Pet Pro Lead to supervise daily animal care, coach staff, and uphold safety, cleanliness, and documentation. This hands‑on leadership role reports to Resort/General Managers and focuses on frontline care with accountability for team performance during shifts.

Ideal candidates have dog handling experience, leadership skills, and the ability to maintain a calm, structured environment while ensuring compliance with health and safety standards across all pet areas.

Qualifications

• Experience in animal handling and supervising dog groups.
• Strong leadership and coaching abilities with safety focus.
• Reliable scheduling, including weekends and holidays.

Responsibilities

• Coach and train Pet Pros and supervise daily care operations.
• Monitor playgroups, boarding, feeding, and safety protocols.
• Maintain sanitation, documentation, and health reporting.
• Enforce safe handling and professional conduct during shifts.
• Lead by example, staying calm in high‑energy environments.

Skills

Animal handling

Group dog supervision

Leadership coaching

Safety compliance

Attention to detail

Reliability weekends/holidays

Calm under pressure

Team accountability

Job description

Pet Pro Lead

(Animal Care Supervisor)

Full-Time | Animal Care Leadership Role

Are you an experienced animal care professional ready to lead from the floor?

We are seeking a Pet Pro Lead to supervise daily pet care operations, coach team members, and ensure the highest standards of safety, cleanliness, and documentation are consistently upheld. This is a hands‑on leadership role. You will actively work alongside your team while holding them accountable to safety and care standards.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple:

Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

Position Overview

The Pet Pro Lead reports to the Resort Manager and General Manager and serves as the frontline supervisor for animal care operations.

You are responsible for:

• Coaching and training Pet Pros
• Monitoring playgroup and boarding safety
• Ensuring medication and feeding protocols are followed
• Overseeing sanitation and cleaning standards
• Enforcing safe handling procedures
• Ensuring accurate documentation and health reporting
• Maintaining a calm, structured, and professional environment
• Animal experience is required.
• Prior leadership or supervisory experience (1+ year preferred) is strongly preferred.

What You’ll Do Leadership & Coaching

• Train and mentor new and existing
• Pet Pros
• Reinforce safety protocols and proper handling techniques
• Monitor team performance and provide real‑time feedback
• Step in immediately when safety concerns arise
• Ensure documentation and charting standards are followed

Safety & Animal Care Oversight

• Supervise daycare playgroups and boarding areas
• Monitor dog interactions and prevent conflicts
• Ensure proper feeding, medication, and special handling compliance
• Review special notes (aggressive, medical, separate feeding, etc.)
• Complete and review health concern forms as needed
• Maintain accountability for the overall safety of pets during your shift

Operational Excellence

• Maintain strict sanitation standards in all pet areas
• Ensure cleaning, disinfecting, and laundry procedures are followed
• Monitor inventory for pet care supplies
• Identify and report facility maintenance issues
• Maintain property cleanliness and hazard‑free environments

What We’re Looking For

We are seeking someone who is:

• Experienced in animal handling and group dog supervision
• Confident leading and coaching team members
• Calm and decisive in high‑energy situations
• Observant with strong attention to detail
• Comfortable enforcing standards and holding others accountable
• Reliable and dependable — especially on weekends and holidays

You must be able to:

• Lift up to 60 lbs
• Stand and move for extended periods
• Work indoors and outdoors in various temperatures
• Work weekends and holidays
• Handle dogs of all sizes safely
• Knowledge of dog body language and group dynamics is strongly preferred.

Benefits & Perks

• Health, Dental & Vision
• Insurance
• Employee Pet Care Discounts
• Tips
• Growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

For over 28 years, 4 Paws Pet Resort has been providing top‑notch resort services to the dogs and cats of the greater Mesa area. Pets can enjoy award‑winning dog boarding, cat boarding, dog daycare and a doggie spa. The number one mission at 4 Paws Pet Resort is safety. We take it very seriously. From staff training, dog handling procedures, temperament testing, and providing a super‑clean environment, each of these areas are key components in supporting that mission. Our top‑notch team of pet‑loving staff are focused on improvement, working each and every day to learn something new and evolve with our wonderful pet guests and clients. Why join our team? 4 Paws Pet Resort allows animal lovers the chance to not only interact with animals, but also the ability to work in a field they feel good about – providing positive experiences to all breeds of dogs, cats and their pet parents. We do what we love, and love what we do!