Boarding & Dog Daycare Supervisor

Workstream; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental & Vision

Insurance

Employee Pet Care Discounts

Tips

Growth opportunities within NVA

Job summary

NVA Pet Resorts in Albuquerque is seeking a Pet Pro Lead to supervise daily pet care operations and coach the on-site team. This hands-on leadership role emphasizes safety, cleanliness, documentation, and exceptional guest experiences for clients and their pets.

The Pet Pro Lead reports to the Resort Manager and General Manager and is responsible for training staff, monitoring playgroups and boarding safety, and ensuring adherence to feeding and medication protocols.

Qualifications

• Experience with animal handling and group dog supervision.
• Ability to lead and coach team members.
• Calm and decisive in high-energy situations.
• Strong attention to detail and accountability.

Responsibilities

• Coach and train Pet Pros to maintain safety and care standards.
• Supervise daycare playgroups and boarding areas to prevent conflicts.
• Ensure medication, feeding, and special handling protocols are followed.
• Maintain sanitation, cleaning, and laundry procedures.
• Review health concern forms and report incidents as needed.
• Document and chart pet care activities accurately.

Skills

Animal handling

Dog supervision

Team coaching

Calm under pressure

Attention to detail

Reliability

Job description

Pet Pro Lead

(Animal Care Supervisor)

Full-Time | Animal Care Leadership Role

Are you an experienced animal care professional ready to lead from the floor?

We are seeking a Pet Pro Lead to supervise daily pet care operations, coach team members, and ensure the highest standards of safety, cleanliness, and documentation are consistently upheld. This is a hands-on leadership role. You will actively work alongside your team while holding them accountable to safety and care standards.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple:

Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

Position Overview

The Pet Pro Lead reports to the Resort Manager and General Manager and serves as the frontline supervisor for

animal care operations.

You are responsible for:

• Coaching and training Pet Pros
• Monitoring playgroup and boarding safety
• Ensuring medication and feeding protocols are followed
• Overseeing sanitation and cleaning standards
• Enforcing safe handling procedures
• Ensuring accurate documentation and health reporting
• Maintaining a calm, structured, and professional environment
• Animal experience is required.
• Prior leadership or supervisory experience (1+ year preferred) is strongly preferred.

What You’ll Do Leadership & Coaching

• Train and mentor new and existing
• Pet Pros
• Reinforce safety protocols and proper handling techniques
• Monitor team performance and provide real-time feedback
• Step in immediately when safety concerns arise
• Ensure documentation and charting standards are followed

Safety & Animal Care Oversight

• Supervise daycare playgroups and boarding areas
• Monitor dog interactions and prevent conflicts
• Ensure proper feeding, medication, and special handling compliance
• Review special notes (aggressive, medical, separate feeding, etc.)
• Complete and review health concern forms as needed
• Maintain accountability for the overall safety of pets during your shift

Operational Excellence

• Maintain strict sanitation standards in all pet areas
• Ensure cleaning, disinfecting, and laundry procedures are followed
• Monitor inventory for pet care supplies
• Identify and report facility maintenance issues
• Maintain property cleanliness and hazard-free environments

What We’re Looking For

We are seeking someone who is:

• Experienced in animal handling and group dog supervision
• Confident leading and coaching team members
• Calm and decisive in high-energy situations
• Observant with strong attention to detail
• Comfortable enforcing standards and holding others accountable
• Reliable and dependable — especially on weekends and holidays

You must be able to:

• Lift up to 60 lbs
• Stand and move for extended periods
• Work indoors and outdoors in various temperatures
• Work weekends and holidays
• Handle dogs of all sizes safely
• Knowledge of dog body language and group dynamics is strongly preferred.

Benefits & Perks

• Health, Dental & Vision
• Insurance
• Employee Pet Care Discounts
• Tips
• Growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

Canine Country Club offers resort-like experiences for pets. Since opening our doors in 1972, we’ve been industry leaders in offerings of pet boarding, doggy day care, and grooming services. We don’t just watch over our client's four legged friends, we give them the attention and space they need to continue leading their happy, healthy lives while pet parents are away. As members of the Pet Care Services Association and with several Certified Pet Care Specialists on staff, pets and their owners can relax knowing they’re in capable, caring hands.