BMW Master Technician

hendrick; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Hendrick BMW Northlake in Charlotte, NC is seeking an experienced automotive service technician. You will diagnose and repair vehicles, estimate costs, and document services while adhering to dealership guidelines and safety standards.

The role requires extensive knowledge of automotive systems, hands-on mechanical skills, and manufacturer training including diagnostics and EV work. A Master Technician designation or ASE Master status is preferred.

Qualifications

• Thorough knowledge of automotive parts and systems.
• Demonstrable mechanical skills and knowledge.
• Technical training or commensurate technical experience required.
• 5+ years of work experience in automotive service.

Responsibilities

• Examines customer vehicles.
• Identifies necessary repairs and maintenance.
• Estimates repair costs.
• Performs vehicle repairs and maintenance.
• Documents services performed.
• Follows dealership guidelines and safety rules.
• Requests necessary parts.
• Maintains organized work area.
• Participates in required training.

Education

High School Diploma

Tools

Master Technician designation

ASE Master certification

State inspection license

Manufacturer training: diagnostics

EV training

Warranty repair training

Job description

Hendrick BMW Northlake

Location

10720 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269

Summary

Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Examines customer vehicles.
• Identifies necessary vehicle repairs and maintenance.
• Estimates cost of repairs.
• Performs vehicle repairs and maintenance.
• Documents services performed.
• Performs services efficiently and according to dealership guidelines.
• Follows dealership and manufacturer service guidelines.
• Requests necessary parts.
• Effectively utilizes available technologies to enhance customer experience.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• o GED
• √ High School Diploma

Field of Study/Work Experience

• √ Automotive

Desired Work Experience

• √ 5+ years

Education/Experience

Thorough knowledge of automotive parts and systems. Demonstrable mechanical skills and knowledge. Technical training or commensurate technical experience required.

Certificates and Licenses

• √ Valid Driver's License
• √ Designated a Master Technician by respective manufacturer. (**ASE Master if only required by manufacturer).
• √ State inspection/emissions license required by State.
• √ Completed manufacturer training including diagnostics, EV, diesel, specialty vehicles.
• √ Completed necessary manufacturer training to complete all warranty repairs on all model vehicles.

Computer Skills

Basic Computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands

Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values:

• Servant Leadership
  Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect
  Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity
  Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm
  Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning
  Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels
  Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement
  Every day we soften our hearts as well as our