BMW Certified Pre-Owned Client Advisor

hendrick; South Carolina; On-site; USD 32,000 - 52,000; Full time

Job summary

Hendrick in Charleston, SC is seeking an Automotive Sales Specialist to greet customers, determine vehicle needs, and demonstrate vehicles in showroom or test drives. You will quote prices, handle paperwork, and arrange delivery and registration.

Ideal candidates have prior sales or customer service experience, a high school diploma or GED, and a valid driver’s license. Proficiency with Microsoft Office and CRM tools is desired; shifts may include evenings and weekends.

Qualifications

• Prior sales and/or customer service experience desired.
• GED, High School Diploma and higher education options listed with priority.
• Valid Driver's License required.
• Intermediate knowledge of Microsoft Office and ability to learn web-based CRM tools.
• Able to communicate and follow instructions clearly.

Responsibilities

• Meet dealership sales goals and greet customers to determine vehicle needs.
• Explain features and demonstrate operation of vehicles in showroom or on test drives.
• Compute and quote sales price including tax, trade-ins, and discounts.
• Prepare and process sales paperwork and contracts.
• Arrange delivery and registration of vehicles.
• Engage in business development and CSI improvement.
• Maintain organized, safe work area and adhere to company policies.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma

GED

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Valid Driver's License

Tools

Microsoft Office

Job description

Location: 1518 Savannah Hwy, Charleston, South Carolina 29407

Summary

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following

• Meets dealership sales goals.
• Greets customer and determines make, type, and quality of vehicle desired.
• Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
• Suggests optional equipment for customer to purchase.
• Computes and quotes sales price, including tax, trade-in allowance, and discount.
• Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
• Arranges for delivery and registration of vehicle.
• Researches availability of models and optional equipment.
• Engages in business development.
• Addresses customer concerns.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• o GED
• √ High School Diploma
• o Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree

Field of Study/Work Experience

• o Accounting
• √ Automotive
• o Business
• o Human Resources
• o Information Technology

Desired Work Experience

• √ up to 3 years
• o 3-5 years
• o 5+ years

Education/Experience

Prior sales and/or customer service experience desired.

Certificates and Licenses

• √ Valid Driver's License
• o Automobile Salesperson License

Computer Skills

Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Requirements

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one‑on‑one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

• Servant Leadership
• Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect
• Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity
• Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm
• Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning
• Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels
• Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement
• Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be