BMW Brand Specialist

Hoffman Auto Group; Waterbury (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A local auto dealership in Waterbury, CT is seeking a BMW Brand Specialist to drive vehicle sales and ensure customer satisfaction. The ideal candidate should have sales experience, effective communication skills, and a customer-centric mindset. Responsibilities include selling vehicles, maintaining CRM systems, and tracking sales activities. Join a dynamic team committed to positive customer experiences.

Qualifications

• 1-2 years' experience in a sales-oriented environment preferred.
• Ability to work well with customers and promote a positive company image.
• Effective oral, written, and listening communication skills.

Responsibilities

• Sell new and/or pre-owned vehicles while achieving gross and customer satisfaction standards.
• Track daily activities including showroom opportunities and test drives.
• Maintain CRM system to encourage repeat business.

Skills

Sales experience

Customer service skills

Adaptability to change

Effective communication

Education

High School Diploma

Job description

Job Description:

We are looking for a BMW Brand Specialist to join the Hoffman Auto Group family. This position is located in Waterbury, CT (Scott Road area), United States.

Job Responsibility:

The Brand Specialist is directly responsible for selling new and/or pre-owned vehicles at dealership gross, volume and customer satisfaction standards. This position includes three broad areas of activity: personal work habits, prospecting, and selling. The base of this business is customer satisfaction; the Brand Specialist is committed to guaranteeing satisfied customers.

Core Accountabilities:

• Prepare monthly to better understand the day-to-day activities necessary to achieve monthly personal goals as set by management.
• Track daily activities such as: showroom phone and internet opportunities, test drives, appointments, etc. to monitor and stay on path toward achieving monthly goals.
• Complete all daily activities, including: CRM duties, follow ups, entering complete and accurate customer contact information, and following up with delivered clients in accordance to management's instructions.
• Maintain CRM system to encourage repeat business and encourage vehicle owner to refer leads and prospects.
• Be active and creative in customer prospect opportunities, developing opportunities outside of daily walk-in traffic to help achieve goals.
• Complete a dealership walkthrough with all clients.
• Perform delivery of sold vehicle, demonstrating features and operation of the vehicle.
• Learn and understand the terminology of the automobile industry and keep abreast of technological changes in products.
• Maintain CSI scores above regional average on a monthly basis.

Competencies and Qualifications:

• High School Diploma
• 1-2 years' experience in a sales orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Hoffman Auto Group is an equal opportunities employer.