BMV Program Coordinator

State of Indiana; Indianapolis (IN); On-site; USD 42,000 - 50,000; Full time

Job summary

Join the State of Indiana as a Program Coordinator in the Bureau of Motor Vehicles, overseeing essential functions related to document processing. The role emphasizes effective team collaboration and customer service while ensuring compliance with regulations. Enjoy a robust benefits package and the satisfaction of making a positive impact on this vibrant community.

Benefits

Comprehensive health benefits

Education reimbursement program

Flexible work scheduling options

Robust leave policies

Pension plan options

Wellness rewards program

Employee assistance program

Free parking

Free LinkedIn Learning access

Qualifications

• Knowledge of program rules and regulations critical.
• Ability to analyze data related to the program.
• Skill in effective communication with diverse groups.

Responsibilities

• Oversee Kofax TotalAgility platform functions.
• Ensure timely and accurate document processing.
• Reassign work to maintain equitable distribution.

Skills

Research

Communication

Analytical Skills

Budgeting

Team Collaboration

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers

Role overview:

The Program Coordinator oversees the functions of the Kofax TotalAgility platform, which is used for document processing and monitoring. You will ensure that processes are accurate and within workflow parameters. Additionally, you will verify, audit, and correct vehicle titles, watercraft titles, credentials, and placards. Key outcomes of this role are:

• Prioritizework within the department and ensurethat deadlines are met.
• et standards for work based on federal and state regulations and guidelines.
• Evaluate metrics to ensure processing areas are functioning at their highest efficiency.
• Monitor the flow and quality of work performed.
• Reassign work to maintain equitable work distribution.

This position operates on an alternate schedule: Monday-Friday, 10:00 am - 6:30 pm.

Location:

This position is located in the BMV Document Management Department in the Government Center in Indianapolis, IN.

The salary for this position traditionally starts at $42,900 annually.

A Day in the Life:

The essential functions of this role are:

• Research and compile information on specific aspects of the program, such as procedures, needs, and policies.
• Answer customer questions about program policies and procedures.
• Establish, organize, and maintain current and historical files related to the program.
• Assist in the preparation of program reports, develop applications, prepare budget allocations, and/or purchase consultative services.
• Maintain, monitor, and order program assets.
• Assist the supervisor in the development and planning of the overall program and its role in the functioning of the agency.
• Schedule, prepare, and disseminate all program-related training materials.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• Specialized knowledge of program area including pertinent rules and regulations.
• Specialized knowledge of applicable legislation, guidelines, agency policy and professional standards and practices.
• Ability to research, analyze, and compile specific topics related to program area.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Specialized knowledge of accounting and budgeting.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contributions
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department [e-mail] .