BMV Intermittent Customer Service Representative

IN Auditor of State; Warsaw (IN); Remote; Full time

Job summary

Join a forward-thinking organization dedicated to serving the community of Indiana. This role within the Bureau of Motor Vehicles offers an opportunity to make a significant impact by providing exceptional customer service in a remote call center environment. You will engage with Hoosiers, assist with their inquiries, and ensure smooth transaction processes. Ideal candidates will possess strong communication skills and a passion for problem-solving. Embrace a fulfilling career where your contributions matter and help shape the future of public service in Indiana.

Qualifications

• Must have customer service experience and excellent communication skills.
• High school diploma or equivalent required.

Responsibilities

• Conduct customer transactions and answer questions.
• Assist with daily operations and resolve customer concerns.
• File applications and ensure accuracy of transactions.

Skills

Customer service experience

Top-notch communication skills

Critical thinking

Troubleshooting

Cash and card transaction processing

Education

High school diploma or equivalent

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

Role Overview:

The Indiana Bureau of Motor Vehicles' contact center is a remote call-center-based operational team that focuses on providing excellent customer care. We're looking for friendly people with top-notch communication skills who are passionate about helping Hoosiers and delivering results. If you are a detail-oriented individual who loves problem-solving, we want you on our team!

Salary Statement:

The salary for this position traditionally starts at $15.17 per hour.

A Day in the Life:

The essential functions of this role are as follows:

• Use your job knowledge to conduct customer transactions
• Answer customer’s questions and provide guidance
• Assist with the daily opening and closing of the branch
• Check transactions to ensure accuracy, timeliness, and proper accounting
• Work with leadership to resolve escalated customer concerns and system problems
• File applications as completed throughout the day

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• High school diploma or equivalent.
• Customer service experience.
• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail].