BMV Floating Customer Service Representative 2

State of Indiana; Madison (IN); On-site; USD 31,000 - 40,000; Full time

Job summary

Join the State of Indiana as a Customer Service Representative 2 at the BMV, where you can make a significant impact on your community. In this role, you will administer driving exams, assist with vehicle registrations, and interact with the public in a meaningful way while benefiting from a comprehensive employment package including competitive salary, flexible work arrangements, and generous leave policies.

Benefits

Medical plan options

Wellness Rewards Program

Flexible work scheduling options

Education Reimbursement Program

Free Parking

Qualifications

• Must be 21 years of age or older.
• Must possess a valid State of Indiana driver’s license for at least the preceding 12-month period.
• Working knowledge of Indiana driving laws.

Responsibilities

• Administer skills tests and evaluate driving skills.
• Assist customers with vehicle/watercraft titles and registration needs.
• Maintain compliance with all laws of the State of Indiana.

Skills

Critical thinking

Calm disposition

Quick reflexes

Patience

Education

High school diploma or equivalent

Job description

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BMV Floating Customer Service Representative 2

Requisition ID: 460788

Location:

Madison, IN, US, 47250

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Embrace product innovation

Role Overview:

Customer Service Representative 2s are charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role you will evaluate customer’s knowledge and ability to adhere to traffic laws in a calm and patient manner. When you are not facilitating these exams, you will be at the frontline, processing transactions for customers.

Salary Statement:

The salary for this position traditionally starts at$31,668.00.

A Day in the Life:

The essential functions of this role are as follows:

• Administer skills tests and evaluate driving skills.
• Assist customers with vehicle/watercraft titles and registration needs.
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
• Attend training classes and/or take certification tests as required.
• Maintain privacy of customer and all related records.
• Substitute for Customer Service Representatives as needed.
• Travel to other branch locations within the region based on Operational need.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must possess a valid State of Indiana driver’s license for at least the preceding 12-month period.
• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
• Must be familiar with the operations of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .

Nearest Major Market: Bloomington Indiana
Nearest Secondary Market: Seymour