BMV Floating Customer Service Representative

IN Auditor of State; Fort Wayne (IN); On-site; USD 29,000 - 35,000; Full time

Job summary

The State of Indiana is seeking Floating Customer Service Representatives to engage with Hoosiers at the Bureau of Motor Vehicles. This role involves processing transactions, addressing inquiries, and ensuring an excellent customer experience. The selected candidate will benefit from competitive pay, a robust benefits package, and opportunities for career growth. Join a reputable employer and make a positive impact on your community.

Benefits

Comprehensive benefit package

Education Reimbursement Program

Deferred compensation plan

Wellness Rewards Program

Paid leave policies

Qualifications

• Experience in customer service is required.
• Ability to process cash and card transactions is essential.
• Valid Driver's License is mandatory.

Responsibilities

• Conduct customer transactions and provide accurate guidance.
• Assist with daily opening and closing of the branch.
• Resolve customer concerns and maintain accurate records.

Skills

Critical Thinking

Customer Service

Communication Skills

Education

High School Diploma or Equivalent

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV): The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees. The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we: • Invest in our employees • Engage our customers • Provide sustainable systems • Embrace product innovation

Role Overview :

Floating Customer Service Representatives function as the frontline contact for the Bureau of Motor Vehicles. In this role you’ll provide timely and accurate customer service. Utilizing good communication skills, computer skills, and on-the-job training you will help assist millions of Hoosiers with their broad scope of BMV needs.

Salary Statement :

The salary for this position traditionally starts at$29,588.00.

A Day in the Life:

The essential functions of this role are as follows:

• Use your job knowledge to conduct customer transactions.
• Answer customer’s questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.
• Travel to other branch locations within the Region based on Operational need.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

Working Requirements:

• High school diploma or equivalent.
• Customer service experience.
• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Valid Driver’s License required.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail].