BMV Customer Service Representative 2

State of Indiana; Princeton (IN); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards

Health savings account

Pension plans

Paid holidays

Education reimbursement

Free parking

LinkedIn Learning access

Job summary

State of Indiana is seeking a Customer Service Representatives 2 at the Princeton, Indiana, BMV branch. You will administer driving skill assessments, help customers with titles and registrations, and process transactions while maintaining confidentiality of records.

The role requires a high school diploma (or equivalent), a valid driver's license, and the ability to travel up to 20% for training or branch visits. The position includes comprehensive benefits and a competitive starting salary.

Qualifications

• High school diploma or equivalent required, 21+ years old.
• Valid driver's license for at least the preceding 12 months.
• Ability to travel up to 20% to branch locations, training, or community activities.
• Able to relate tactfully and calmly to all people and situations.

Responsibilities

• Administer skill tests and evaluate driving skills.
• Assist customers with titles and registration needs.
• Maintain privacy of customer records and data.
• Process cash and card transactions.
• Provide coverage as needed for Customer Service Representatives.

Skills

Customer service

Cash handling

Interpersonal communication

Travel readiness

Education

High school diploma or equivalent

Tools

Compensation Calculator

Job description

Select how often (in days) to receive an alert:

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluatecustomers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers.

This position serves at the Princeton, Indiana, BMV branch location. Branch hours are:

• Sunday: Closed
• Wednesday: 9:00 am - 5:00 pm
• Saturday: Closed

The salary for this position traditionally starts at$31,668.00 but may be commensurate with education and work experience. Use ourCompensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

• Administer skillstests and evaluate driving skills.
• Assistcustomerswith vehicle/watercraft titles and registration needs.
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
• Attend training classes and/or take certification tests as required.
• Maintain privacy of customer and all related records.
• Substitute for Customer Service Representatives as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Required:

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must possess a valid driver’s license for at least the preceding 12-month period.
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
• Must be familiar with the operations of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Able to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .