BMV Assistant Branch Manager

State of Indiana; Linton (IN); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical plan options

Vision and dental plans

Wellness rewards program

Flexible paid leave programs

Education reimbursement

Job summary

The State of Indiana, Bureau of Motor Vehicles, seeks an Assistant Branch Manager for the Linton and Sullivan offices. You will direct Customer Service Representatives, support the Branch Manager, train staff, and ensure accurate daily operations and reporting in a fast-paced Government service environment.

Responsibilities include scheduling, opening/closing the branch, handling escalated customer issues, and maintaining inventory.

Qualifications

• Excellent communication with diverse staff and customers.
• Experience writing reports and presenting to leadership.
• High level of critical thinking and troubleshooting.
• Desire to contribute to training and development of employees.
• Ability to perform essential functions with or without accommodation.

Responsibilities

• Oversee the branch’s daily operations.
• Conduct meetings with branch staff.
• Assist with scheduling for the branch.
• Assist with opening and closing of the branch.
• Complete weekly reports.
• Maintain daily balance and deposits records.
• Assist in resolving escalated customer issues.
• Collaborate with Branch Manager and HR on training and evaluation.
• Monitor branch inventory and office supplies.

Skills

Communication

Reports & presenting

Critical thinking

Training & development

Branch operations

Education

HS diploma or HSE

2+ years supervisory experience

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Bureau Of Motor Vehicles (BMV)

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview

The Assistant Branch Manager directs the workflow of Customer Service Representatives and assists with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs and conduct meetings with your staff. You will work with leadership to train, develop, and mentor Customer Service Representatives to be proficient and accurate in their work.

This position will serve at the Linton and Sullivan, Indiana, BMV Branch Offices. Branch hours are:

• Linton: Monday, Wednesday, Friday: 9:00 am - 5:00 pm
• Sullivan: Tuesday, Thursday: 9:00 am - 5:00 pm

Salary

The salary for this position traditionally starts at $47,320.00 but may be commensurate with training and experience. Use our Compensation Calculator to view the total compensation package.

A Day In The Life

The essential functions of this role are:

• Oversee the branch’s daily operations.
• Conduct meetings with branch staff.
• Assist leadership with scheduling for the branch.
• Assist with the daily opening and closing of the branch.
• Complete weekly reports.
• Complete daily records for all balances and deposits.
• Aid leadership in the resolution of escalated customer complaints.
• Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy.
• Monitor BMV inventory and office supplies.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need For Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Ability to communicate exceptionally with all variety of employees and customers.
• Experience with writing reports and presenting.
• A high level of critical thinking and the ability to troubleshoot.
• A drive to assist with the training and development of BMV employees.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least two (2) years of supervisory experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .