BMS Senior System Support Engineer

Schneider Electric; Dallas (TX); On-site; USD 101,600 - 152,400; Full time

Job summary

Schneider Electric is looking for a professional to resolve product issues while supporting field engineers and partners. The role involves configuring systems and using troubleshooting tools to ensure operational efficiency in building management systems.

Applicants should have a Bachelor’s degree in electrical engineering or computer science, along with at least 3 years of experience in HVAC controls. Knowledge of Security Technology is essential. The position offers a competitive salary range of USD 101,600 – USD 152,400 per year based on experience.

Qualifications

• 3+ years of field experience with BMS or HVAC controls.
• Niagara N4/AX Certification is a plus.
• Understanding of Security Technology and control protocols.

Responsibilities

• Troubleshoot and resolve complex system problems.
• Set up and configure Windows workstations and servers.
• Interface with Engineering and Quality Assurance departments.

Skills

Troubleshooting

System Configuration

Customer Interaction

BMS Technology knowledge

Networking (TCP/IP)

Education

Bachelor's degree in electrical engineering or computer science

Tools

Wireshark

Building Management Systems

Remote Desktop Software

Job description

What will you do?

The focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer’s environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes.

Essential Duties & Responsibilities

• Set up and configuration of Windows workstations/servers
• Installing and restoring Building Management Systems
• Work with debugging software and analyze the resulting logs
• Use provided tools to decipher error logs to determine root cause of problems, such as Wireshark
• Interface with Engineering and Quality Assurance departments
• Act as liaison between Engineering and QA for resolution when needed

Job Responsibilities

• Troubleshooting and resolving complex system problems
• Understanding control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX)
• Quickly learn new products
• Use reference manuals to learn and gain personal knowledge on the various products
• Document support case information and resolutions thoroughly
• Work with customers who have varying levels of product knowledge and experience
• Exhibit excellent phone and personal interaction skills; relate to the customer on their current issue and converse in a clear and calm demeanor

What qualifications will make you successful?

Preferred System Knowledge: Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systems, BMS Technology, HVAC topologies, BMS integration, field devices, control protocols.

• Bachelor's degree in electrical engineering or computer science preferred
• 3+ years of field experience
• Niagara N4/AX Certification
• HVAC/BMS Control background
• TAC IA – LON / BacNet
• TAC Vista – LON
• EcoStruxure Building Operation
• Information Technology, TCP/IP networks, servers, domains, firewalls, routing, Windows, and mobile operating systems
• Electrical – Low voltage

Pay range for U.S. based position: USD 101,600 – USD 152,400 per year (includes base pay and short-term incentives).

Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.