BMC Control-M Operator - 3rd Shift

ASM Research, An Accenture Federal Services Company; Saint Paul (MN); On-site; USD 54,000 - 70,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Systems Support Specialist to provide 24x7 Production, Scheduling and Controls support. The PS&C team uses BMC Control-M to schedule and monitor enterprise jobs and optimize schedules with other IT staff.

Responsibilities include monitoring job schedules, performing backups and data recoveries, troubleshooting issues, and helping design new platforms while maintaining documentation.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field.
• 1-2 years of experience in information technology, systems administration or other IT related field.
• CompTIA Security+ certification with ability to maintain government clearance.

Responsibilities

• Provide 24x7 Production, Scheduling and Controls support for the PS&C Team.
• Use BMC Control-M to schedule and monitor enterprise jobs and optimize schedules with cross-functional IT staff.
• Monitor job schedules, perform backups and data recoveries, and troubleshoot issues with minimal supervision.
• Assist with planning and designing new platforms, and maintain relevant systems documentation and recovery plans.

Job description

Provides support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA). The Project, Scheduling and Coordination (PS&C) Team provides job scheduling and monitoring functions, available 24x7. The PS&C team will perform enterprise scheduling and analysis utilizing BMC Control-M software. Monitors and analyzes job schedules and consults with appropriate functional, programming, and technical staffs to optimize job schedules.

Duties and Responsibilities:

• Operator will provide support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA).

• The Project, Scheduling and Coordination (PS&C) Team provides job scheduling and monitoring functions, available 24x7.

• The PS&C team will perform enterprise scheduling and analysis utilizing BMC Control-M software.

• Monitor and analyze job schedules and consults with appropriate functional, programming, and technical staffs to optimize job schedules.

• Monitors and supports the information technology and systems infrastructures.

• Conducts analysis including planning, designing, and evaluating a variety of information technology tools.

• Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.

• Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution.

• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.

• Runs tests on and maintains operating system and related software.

• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.

• Performs root cause analysis, diagnostics, and monitoring on various production systems.

• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. May evaluate new technologies and releases.

• Effectively creates and maintains relevant systems documentation and user guides.

• Assists with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur.

• Reviews the problem management register and identifies actions.

Minimum Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science or a related field.

• 1-2 years of experience in information technology, systems administration or other IT related field.

• CompTIA Security+ Ability to maintain government clearance or investigation.

Other Job Specific Skills:

• Windows/Unix

• Windows/Unix Application Support

• Windows/Red Hat/SUSE Administration

• Web Server (IIS, Tomcat, WebLogic)

• Applies standard methodology, techniques, procedures and criteria.

• Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.

• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.

• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

• Exceptional customer service skills.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$54400 - $70K

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.