BM-Front Desk Supervisor

Sugarloaf Mountain Corporation; Boyne Falls (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

A resort is seeking a Front Desk Supervisor responsible for coordinating operations and ensuring excellent guest service. The ideal candidate should have supervisory experience, attention to detail, and a passion for hospitality. This position offers various perks, including access to recreational facilities and employee discounts.

Benefits

Ski Passes

Golf Passes

Waterpark Passes

Discounts for Food and Beverages

Retail Discounts

Daycare Discounts

Qualifications

• Minimum 1 year of front desk or guest service experience; supervisory experience preferred.
• Basic computer skills required.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Oversee prompt check-in and check-out of guests.
• Train team members to meet expectations of guest service.
• Resolve guest complaints and maintain front office appearance.

Skills

Customer Service

Attention to Detail

Communication

Teamwork

Education

High School Diploma or Equivalent

Job description

Overview

As a Front Desk Supervisor, you are responsible for coordinating front office activities of the resort and resolving any problems that arise from guests' complaints, reservation and room assignment activities, and other unusual requests and inquiries. As a Boyne Mountain team member, there are many perks such as ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment.

"Work Where You Love To Play!" at Boyne Mountain Resort.

Responsibilities

• Monitor team members and observe performances to ensure adherence to resort standards and procedures
• Oversee and participate in the prompt check-in and check-out of guests
• Answer questions or resolve issues related to guest accommodations and rates; assist in planning with guests and convention representatives
• Control cash/credit functions through supervision
• Train team members to meet expectations and provide excellent guest service
• Resolve owner/guest complaints or problems
• Maintain the appearance of the front office areas
• Forecast arrivals, occupancy rates, and anticipate potential issues
• Coordinate with other departments for efficient operations
• Serve as expediter on special projects

Qualifications

This job might be for you if:

• You enjoy providing outstanding customer service, meeting new people, and reconnecting with returning guests. You thrive on exceeding expectations.
• You pay attention to details, pride yourself on accuracy and quality, and stay focused.
• You are approachable, hospitable, and communicate clearly and kindly. You remain calm in challenging situations.
• You value teamwork, supporting your colleagues, and maintaining a positive work environment.
• You are flexible, eager to learn, and able to work nights, weekends, and holidays when needed.
• You have a high school diploma or equivalent, are comfortable handling payments, and possess basic computer skills.
• You have at least 1 year of front desk or guest service experience; supervisory experience is preferred.