BM - Account Manager - Fully Remote - Remote, US

Paylocity; United States; Teletrabalho; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Resumo da oferta

Paylocity is seeking an Account Manager for a fully remote role within the United States. You will manage client relationships, analyze data, and ensure seamless payroll processing using Paylocity software. Strong communication and problem-solving skills are required to adapt to client needs and drive satisfaction.

The role emphasizes collaboration with internal teams, training clients, and resolving escalations while maintaining accurate records and staying current with product offerings.

Qualificações

• Experience in payroll industry preferred or background with HRIS systems.
• Bachelor's degree in a related field is preferred.

Responsabilidades

• Serve as the main client contact and build long-lasting relationships.
• Gather client data and analyze escalations to inform service delivery.
• Explain product value and coordinate with internal teams to fulfill needs.
• Maintain accurate client records and stay informed about Paylocity products.
• Address urgent issues and act as a client advocate to improve experience.
• Provide training and answer questions on payroll processes and software usage.
• Collaborate on meetings with clients and vendors to resolve questions.

Conhecimentos

Communication skills

Data analysis

Adaptability

Active listening

Relationship building

Customer trends

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Paylocity is an equal opportunity employer.

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

Account Managers are the main point contact for their clients. They build long-lasting, mutually beneficial relationships with their contacts, always striving to find the services and processes which best fit the individual needs of the client. They also aid internal departments by collecting information and assist in the processing and analysis of client data and escalations.

To succeed in this position, they should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about client behavior.
• Keeping accurate records pertaining to client account notes.
• Maintaining updated knowledge of company products and services.
• Resolving escalations and preventing additional issues by improving processes.
• Acting as a client advocate with a focus on improving the overall experience.
• Working with clients to answer their questions about how to best utilize company software to process payroll and establish process flow.
• Setting up user accounts and beginner level training on company software.
• Setting up and training on special features or introduce new features as they are released.
• Communicating with vendors to resolve problems, gain better understanding of correct process and analyzing escalations.
• Setting up and managing conference calls with client and vendor to clarify questions or concerns.
• Intervene in urgent situations where there may be a security breach or timely payroll funding assistance is needed.
• Providing service quotes and follow process for invoicing.

Education and Experience

• Previous payroll industry experience.
• Payroll processing or HRIS systems experience ideal.
• Bachelor's degree in related field preferred.

Skills & Qualifications

• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal opportunity employer.

Paylocity is an equal-opportunity employer.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.

At Paylocity, "We" is what makes us different. We are committed to fostering aculture that honors diverse opinions, perspectives, and backgrounds, knowing that each makes us stronger andcollatively unbeatable together. We actively cultivate these differences as we engage each other in drivinginnovation in the software and services we provide our customers. Paylocity is an equal opportunityemployer.

The base pay range for this position is $45,200- $64,500/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for a quarterly bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.