BM - Account Manager

Teamtalentus; United States; À distance; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical and dental coverage

Vision

Life insurance

Disability insurance

401(k) match

Résumé du poste

Paylocity is seeking an Account Manager to serve as the main point of contact for clients, build long-lasting relationships, and analyze client data to improve service delivery.

The role requires exceptional communication, data analysis, and problem-solving skills, with the ability to train users on payroll software and coordinate with internal teams. This is a fully remote position across the United States.

Qualifications

• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.

Responsabilités

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about client behavior.
• Keeping accurate records pertaining to client account notes.
• Maintaining updated knowledge of company products and services.
• Resolving escalations and preventing additional issues by improving processes.
• Acting as a client advocate with a focus on improving the overall experience.
• Working with clients to answer their questions about how to best utilize company software to process payroll and establish process flow.
• Setting up user accounts and beginner level training on company software.
• Setting up and training on special features or introduce new features as they are released.
• Communicating with vendors to resolve problems, gain better understanding of correct process and analyzing escalations.
• Setting up and managing conference calls with client and vendor to clarify questions or concerns.
• Intervene in urgent situations where there may be a security breach or timely payroll funding assistance is needed.
• Providing service quotes and follow process for invoicing.

Connaissances

Communication

Data analysis

Adaptability

Active listening

Relationship building

Industry trends

Formation

Bachelor's degree or related field

Description du poste

Fully Remote Fully Remote - Remote, US

Job Type

Full-time

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

Account Managers are the main point contact for their clients. They build long-lasting, mutually beneficial relationships with their contacts, always striving to find the services and processes which best fit the individual needs of the client. They also aid internal departments by collecting information and assist in the processing and analysis of client data and escalations.

To succeed in this position, they should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Primary Responsibilities

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about client behavior.
• Keeping accurate records pertaining to client account notes.
• Maintaining updated knowledge of company products and services.
• Resolving escalations and preventing additional issues by improving processes.
• Acting as a client advocate with a focus on improving the overall experience.
• Working with clients to answer their questions about how to best utilize company software to process payroll and establish process flow.
• Setting up user accounts and beginner level training on company software.
• Setting up and training on special features or introduce new features as they are released.
• Communicating with vendors to resolve problems, gain better understanding of correct process and analyzing escalations.
• Setting up and managing conference calls with client and vendor to clarify questions or concerns.
• Intervene in urgent situations where there may be a security breach or timely payroll funding assistance is needed.
• Providing service quotes and follow process for invoicing.

Education and Experience

• Previous payroll industry experience.
• Payroll processing or HRIS systems experience ideal.
• Bachelor’s degree in related field preferred.

Skills & Qualifications

• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $45,200- $64,500/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for a quarterly bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.