Bloomington Toyota Rental Coordinator

Walser Automotive Group; BLOOMINGTON (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

PTO

Career Growth

Fertility & Adoption Aid

Health Benefits

Life Insurance

401(k) with Employer Match

Paid Clothing Program

Employee Discounts

ERGs

Job summary

Walser Automotive Group in Bloomington, MN is seeking a Rental Agent to confirm bookings, prepare daily rental units, greet guests, and assist with billing and insurance-related processes.

The role supports fleet status reporting, vehicle readiness, and customer service excellence. Walser emphasizes core values and offers benefits including PTO, health coverage, and career growth opportunities.

Qualifications

• Must have strong customer service, organization, and communication skills.
• Detail-oriented, self-motivated, and able to multitask in a fast-paced environment.
• Basic proficiency in Microsoft Excel, Outlook, and PDF processing software.

Responsibilities

• Assist with confirming rental bookings and preparing daily rental units with guest names.
• Ensure rental vehicles are clean, fueled, and ready for guests.
• Greet customers upon check-in and provide a brief orientation on the vehicle.
• Support billing and payment processing from insurance providers, warranties, or customer pay.
• Help track and manage unpaid claims, working with claims agents as needed.
• Assist in reporting fleet status to management, including rental durations, scheduled pickups/drop-offs, and fleet utilization.
• Follow up on Just Drive leads to schedule and ensure fleet utilization.
• All other duties, tasks and/or projects as assigned.

Skills

Customer service

Organization

Communication

Tools

Excel

Outlook

PDF processing

Job description

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

Welead withinnovation, technology, and a promise to deliver an exceptional experience every time.

• And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation:$19.00 - $21.00 per hour

What You’ll Do

• Assist with confirming rental bookings and preparing daily rental units with guest names.
• Ensure rental vehicles are clean, fueled, and ready for guests.
• Greet customers upon check-in and provide a brief orientation on the vehicle.
• Support billing and payment processing from insurance providers, warranties, or customer pay.
• Help track and manage unpaid claims, working with claims agents as needed.
• Assist in reporting fleet status to management, including rental durations, scheduled pickups/drop-offs, and fleetutilization.
• Follow up on any “Just Drive” customer leads to schedule and ensure fleetutilization
• All other duties, tasks and/or projects as assigned
• UpholdWalser’sCore Values:DoTheRight Thing,LeadByExample, Display Positive Energy, Be Open Minded

What You Bring

• Must be at least 18years of age
• Strong customer service, organization,and communication skills
• Detail-oriented, self-motivated, and able to multitask in a fast-paced environment
• Basicproficiencyin Microsoft Excel, Outlook, and PDF processing software
• Supportongoing positive relationships withcustomers,companies,and manufacturers
• Must be self-motivated and detail oriented with the ability to effectively multi-task and prioritize
• Proven problem-solving and influencing skills

What’s In It For You

• Paid Time Off (PTO)– Take time to relax, spend with family, or enjoy personal time away
• Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
• Fertility & Adoption Assistance:Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
• Comprehensive Health Benefits:Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access toBlue Cross BlueShieldmedical coverage and access toadditionalwellness benefits.
• Life Insurance & 401(k) with Employer Match:Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
• Paid Clothing Program:Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.
• Employee Discounts:Enjoyexclusive employee discounts across products and services.
• Employee Resource Groups:Connect, learn, and grow with our inclusive Employee Resource Groups, includingWomen of Walser, Drive with Pride, Asian Hmong Alliance,andVeterans at Walser.
• Community InvolvementMake an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
• Employee Assistance Program (EAP)– Support for personal and professional challenges
• Referral Program– Earn referral bonuses for referring talented candidates

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.