Blood Collection Staff - Customer Service

American Red Cross; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a renowned humanitarian organization where your career can truly make a difference. This position offers the chance to work with a diverse team dedicated to saving lives through blood donation. With paid training and a supportive community, you will utilize your customer service skills in a meaningful way, ensuring donors feel valued and safe. Enjoy competitive pay and a comprehensive benefits package, including medical, dental, and generous paid time off. This is more than just a job; it’s an opportunity to be part of something greater and to grow your career in healthcare.

Benefits

Medical, Dental, and Vision insurance

Paid Time Off starting at 15 days per year

401K with up to 6% match

Paid Family Leave

Employee Assistance Program

Disability insurance

Recognition and service awards

Qualifications

• High school diploma or equivalent required.
• Customer service experience and effective communication skills needed.

Responsibilities

• Assist with blood collection and create a welcoming environment for donors.
• Transport and set up equipment at community sites.

Skills

Customer service experience

Effective communication skills

Basic computer skills

Teamwork

Physical ability to lift and push heavy weights

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We provide Paid-Training – no prior medical experience required!

Joining The American Red Cross is a unique experience – it’s both a feeling and an action. You become part of the world’s largest humanitarian network, working with a diverse team committed to unity and impact. Grow your career in a movement that truly matters, where success is measured by the lives helped and communities strengthened.

As part of our team, you’ll be mentored to grow professionally, aligning your work with a meaningful mission. We offer competitive pay and benefits, and a community that respects your life outside of work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

Utilize your healthcare and customer service skills to assist with blood collection. Responsibilities include transporting and setting up equipment at local community sites, creating a welcoming environment for donors, and adhering to safety procedures to collect and deliver lifesaving blood donations.

The Red Cross offers paid phlebotomy training, providing an opportunity to advance your healthcare career within a respected organization. Watch this short video to learn more: rdcrss.org/lifesavingrole.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

1. Connect personally with donors, sharing the impact of their donations.
2. Work with teammates to ensure a friendly, comfortable environment for donors.
3. Maintain attention to detail to meet goals and safety standards.
4. May operate Red Cross vehicles and assist with setup and teardown at donation sites. Minimum height requirement of 60 inches may apply for vehicle operation.

Standard Schedule (St. Louis, Missouri):

• Variable schedule including early mornings, late nights, weekends, and holidays. Overnight travel may be required.
• Schedules are provided 2-3 weeks in advance.

Pay Information:

• Starting rate: $18.87/hour.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• High school diploma or equivalent.
• Customer service experience and effective communication skills.
• Valid driver’s license with a good record; Class E license required. If you hold a Class F license, you must obtain a Class E license before starting.
• Physical ability to lift, push, or pull heavy weights, manual dexterity, and ability to sit or stand for long periods. Minimum height of 60 inches may be required for vehicle operation.
• Ability to work as part of a team to set up and tear down mobile blood drive equipment.
• Proficiency with basic computer skills and Microsoft Office.

Preferred Qualifications:

• Prior healthcare or phlebotomy experience (e.g., CNA, MA, EMT).
• Leadership experience.

Benefits:

Our comprehensive package includes:

• Medical, Dental, and Vision insurance.
• Health and Flexible Spending Accounts.
• Paid Time Off starting at 15 days per year.
• 11 paid holidays.
• 401K with up to 6% match.
• Paid Family Leave.
• Employee Assistance Program.
• Disability insurance.
• Recognition and service awards.

Apply now!

Join our team and make your career a force for good! Apply here.

The American Red Cross is an Equal Opportunity Employer. All qualified applicants will be considered without regard to various protected characteristics. We also consider applicants with arrest or conviction records in accordance with applicable laws. We are proud to partner with Employers of National Service and to share our opportunities with the network of organizations. Interested in volunteering? Visit redcross.org/volunteertoday to learn more.

For the EEOC Summary of Rights, click here.