Blood Collection Staff – Customer Service

The American National Red Cross; Laguna Hills (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Paid time off (PTO)

Holidays 11 paid holidays

401K with company match

Paid Family Leave

Disability and Insurance

Job summary

The American Red Cross is seeking a phlebotomy trainee-ready candidate to assist with blood collection at community sites. You will help create a welcoming donor experience, transport and set up equipment, and follow safety procedures to ensure safe transfusion to hospitals.

Starting pay is $22.89 per hour with a pathway to grow your healthcare skills within a respected humanitarian organization. A high school diploma and customer service skills are required.

Qualifications

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills required.

Responsibilities

• Connect with donors and explain the impact of donation.
• Collaborate with teammates to keep donors comfortable and coming back.
• Be detail-oriented to ensure collected blood meets goals and regulatory standards.
• Assist with setting up/teardown equipment; may drive Red Cross vehicles.
• Must meet the 60-inch height requirement for vehicle operation.

Skills

Customer service

Verbal communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

**Job Description:****WHAT YOU NEED TO KNOW (Job Overview):****When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.****The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video:** rdcrss.org/lifesavingrole **WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):*** Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.* Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.* Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused* May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.***Standard Schedule:**** To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.* Schedule is provided two to three weeks in advance***Pay Information:**** Starting rate $22.89/hour.**WHAT YOU NEED TO SUCCEED (Minimum Qualifications):*** High school diploma or equivalent is required* Customer service experience and effective verbal communication skills are required* A current, valid driver's license with a good driving record is required.* Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.* At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.* Basic computer skills are required. Must be proficient with Microsoft office applications.**WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):*** Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)* Prior leadership experience**BENEFITS FOR YOU:**As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:* Medical, Dental, and Vision plans* Health Spending Accounts & Flexible Spending Accounts* PTO: Starting 15 days a year; based on type of job and tenure* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays* 401K with up to 6% company match* Paid Family Leave* Employee Assistance* Disability and Insurance: Short + Long Term* Service Awards and recognition## ## ***Apply now! Joining our team will provide you with the opportunity to***## ***make your career a force for good!****The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.* ***Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.***