Blood Collection Staff - Customer Service

The American National Red Cross; Beaver (Beaver County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading humanitarian organization dedicated to saving lives through blood donation. As a Blood Collection Staff member, you'll engage directly with donors, ensuring a comfortable and safe experience while collecting lifesaving blood. This role offers a chance to make a real difference in your community, with comprehensive training provided. You'll work in a dynamic environment, collaborating with a passionate team to meet the needs of donors. Enjoy a flexible schedule and a range of benefits that support your well-being. If you have a heart for service and a desire to help others, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO starting at 15 days a year

401K with up to 6% company match

Paid Family Leave

Employee Assistance Program

Disability and Insurance: Short + Long Term

Service Awards and recognition

Qualifications

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.

Responsibilities

• Assist with every step of the blood collection process.
• Create a welcoming environment for volunteer donors.

Skills

Customer service experience

Effective verbal communication skills

Basic computer skills

Manual dexterity

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Blood Collection Staff - Customer Service

Apply locations: Beaver, PA

Time type: Full time

Posted on: Posted 4 Days Ago

Job requisition id: RC79140

Job Description:

We provide Paid-Training – no prior medical experience required!

Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.

WHAT YOU NEED TO KNOW (Job Overview):

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detail-oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule (Beaver, Pennsylvania):

• Variable hours with a Monday-Friday schedule
• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance.

Pay Information:

• Starting rate: $17.00/hr

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer skills are required. Must be proficient with Microsoft office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Prior healthcare or phlebotomy experience (CNA, MA, EMT etc.).
• Prior leadership experience.

BENEFITS FOR YOU:

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO (Paid Time Off): Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.