Blood Collection Staff - Customer Service

American Red Cross; Bangor (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to humanitarian efforts, where your career can truly make a difference. This position offers comprehensive paid training, allowing you to develop essential healthcare skills while contributing positively to your community. As a vital member of the team, you will engage with donors, ensuring their experience is welcoming and impactful. Enjoy competitive compensation and a range of benefits that support your well-being and work-life balance. If you are passionate about helping others and seeking a meaningful career, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision Plans

Health & Flexible Spending Accounts

PTO starting at 15 days/year

11 Paid Holidays

401(k) with up to 6% match

Paid Family Leave

Employee Assistance Program

Disability Insurance

Service Awards and Recognition

Qualifications

• Customer service experience and effective communication skills are essential.
• Physical ability to lift and perform manual tasks is required.

Responsibilities

• Assist with blood collection and create a welcoming environment for donors.
• Transport and set up equipment at community sites.

Skills

Customer Service

Effective Communication

Basic Computer Skills

Physical Ability to Lift

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

Join us—Where your Career is a Force for Good!

Job Description:

We provide Paid-Training – no prior medical experience required!

Joining The American Red Cross is a unique experience — it’s both a feeling and an action. You become a vital part of the world’s largest humanitarian network, working alongside welcoming, exceptional individuals committed to unity and impact. Grow your career within a movement that values helping people, rebuilding communities, and making a difference.

As part of our team, you'll have mentors supporting your growth and a meaningful career aligned with our mission. You'll be cared for with competitive compensation and benefits, and join a community that respects your life outside of work.

What You Need to Know (Job Overview):

Utilize your healthcare and customer service skills to assist with blood collection. Responsibilities include transporting and setting up equipment at community sites, creating a welcoming environment for donors, and following safety procedures to collect and deliver lifesaving blood donations to hospitals.

We offer paid phlebotomy training to help you develop healthcare skills and advance your career within our organization. Learn more about being a phlebotomist.

Key Responsibilities:

• Connect personally with donors, listen to their stories, and explain the impact of their donations.
• Create a welcoming environment to encourage repeat donations.
• Maintain attention to detail to ensure safety and regulatory compliance.
• May involve driving Red Cross vehicles and setting up/taking down equipment at donation sites. A minimum height of 60 inches may be required for vehicle operation.

Standard Schedule (Bangor, Maine):

• Variable shifts Monday-Friday or Tuesday-Saturday with one weekday off.
• Work may include early mornings, late nights, weekends, and holidays; overnight travel may be required.
• Schedules are provided 2-3 weeks in advance.

Pay Information:

• Starting rate: $19.50/hour

Minimum Qualifications:

• High school diploma or equivalent.
• Customer service experience and effective communication skills.
• Valid driver’s license with a good driving record.
• Physical ability to lift, push, or pull heavy weights, and perform manual tasks; ability to sit or stand for long periods; adapt to irregular hours and schedule changes; minimum height of 60 inches for vehicle operation.
• Experience setting up and tearing down mobile blood drive equipment.
• Proficiency in basic computer skills, including Microsoft Office.

Preferred Qualifications:

• Healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Leadership experience.

Benefits:

Our comprehensive benefits include:

• Medical, Dental, Vision plans
• Health & Flexible Spending Accounts
• PTO starting at 15 days/year, based on tenure
• 11 paid holidays
• 401(k) with up to 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability Insurance
• Service Awards and recognition

Apply now! Join us and make your career a force for good!

The American Red Cross is an Equal Opportunity Employer. All qualified applicants will be considered without regard to sex, gender identity, sexual orientation, race, religion, national origin, disability, veteran status, age, or other protected characteristics.

We consider applicants with arrest or conviction records in accordance with applicable laws.

Interested in volunteering? Visit redcross.org/volunteertoday to learn more about volunteer opportunities.

For the EEOC Rights: Summary of Rights.