Blood Bank Supervisor

Quest Diagnostics; Indianapolis (IN); On-site; USD 65,000 - 80,000; Full time

Job summary

Quest Diagnostics is seeking a Blood Bank Supervisor in Indianapolis, IN. The role oversees the Transfusion Service, schedules staff across shifts, and ensures accuracy of test results with strong QA and regulatory compliance. A Bachelor’s in a related field and 5+ years of Blood Bank experience are required; supervisory experience is preferred. ASCP certification is a plus.

The position offers a comprehensive benefits package and opportunities for career advancement within Quest Diagnostics.

Qualifications

• Bachelor’s degree in a biological/medical field is required.
• ASCP certification preferred.
• Minimum 5+ years in Immunohematology/Blood Bank.
• Supervisory or leadership experience preferred.
• Knowledge of AABB, CAP and FDA guidelines for Transfusion Service.

Responsibilities

• Schedule and supervise the non-exempt lab personnel on multiple shifts.
• Oversee department staff, assign work and determine priorities.
• Perform advanced/specialized Transfusion Service testing and validate results.
• Ensure quality-control measures and regulatory compliance.
• Handle recruitment, interviewing and onboarding for the team.
• Maintain readiness for audits and regulatory inspections.

Skills

Interpersonal skills

Presentation skills

Verbal communication

Written communication

Staff leadership

Client interaction

Team collaboration

Communication with physicians

Education

Bachelor’s degree in Biology/Immunology/Microbiology/Chemistry/Medical Technology

ASCP Certification (Preferred)

Job description

Job Description

Blood Bank Supervisor - Indianapolis, IN, Monday to Friday, 7:00 AM to 4:00 PM

Pay range: $72,580+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

Responsible for the scheduling and supervision of the non-exempt lab personnel on multiple shifts. Accountable for quantity and quality of specimens handled and test results.

• Oversees staff and activities of the department, distributes/assigns work; determines priorities; schedules non-routine procedures; performs personnel related functions (hiring, firing, discipline, training, etc.).
• Performs advanced/specialized tests and other related laboratory techniques. May duplicate work of others to confirm test results. Re-evaluates methodology, makes recommended changes and assists in test interpretation. Determines if further testing should be done on samples or if test should be repeated.
• Checks/approves all specialized and problem reports for accuracy, following up with appropriate correct action.
• Initiates quality-control measures and monitors quality of work for adherence to laboratory standards.
• Performs duties of technologist as necessitated by absence or peak workload.
• Completes special projects as requested, e. g., state, national, and/or blood supplier surveys, statistical reports, studies, research, etc.
• Must be knowledgeable of AABB, CAP FDA (cGMP) and NJDOH regulatory guidelines for the Transfusion Service and Blood Center

Performance Improvement & Quality Assurance

• Compile and maintain data for process improvement (PI) dashboards as per Quest, Hospital, and/or regulatory needs.
• Investigate any PI outliers, create corrective action plans, audit said corrective actions, and deem its efficacy.
• Review non-conformances, unplanned deviations from policy, and act upon as deemed appropriate or necessary.

People Management

• Perform recruitment, interviewing and on-boarding tasks to successfully bring in new team members.
• Supervise new team member training throughout the Transfusion Service to ensure competence through stringent assessment prior to working independently.
• Schedule all clinical laboratory team members, ensure correct balance of skills within all lab benches daily while maintaining FTE budget.
• Address performance problems using defined disciplinary process to ensure compliance with Quest lab and HMH policies.
• Perform annual performance assessments for all assigned team members to include comprehensive review of year's work.
• For new employees, ensure required 6-month assessments are performed and staff is deemed competent in applicable task(s).

Technical Expertise

• Expert troubleshooting in all phases of Transfusion Service testing including instruments, equipment, reagents, testing methodology and LIS.
• Continually maintain a state of inspection-readiness for AABB, CAP, and NJDOH by ensuring all QC and QA tasks are performed accurately and according to a defined policy and schedule.
• Review and ensure department is complimented with any new or revised standards or regulations published at defined intervals.
• Design and implement an appropriate validation plan of new equipment, reagent(s), or significant workflow initiative.
• Perform method-to-method correlation studies or tests according to regulatory standards.
• Seek out and investigate opportunities for advancement or improvement of the equipment or technology used in the Transfusion Service.

Policies And Procedures

• Develop and coordinate the implementation of new protocols, policies, and procedures.
• Ensure document control is always maintained to meet regulatory requirements.
• Ensure annual review of SOPs with appropriate documentation.

Qualifications

Required Work Experience

• Minimum of 5+ years in Immunohematology/Blood Bank

Preferred Work Experience

• Previous Supervisory experience preferred.
• Blood Donor Center experience preferred.

Physical And Mental Requirements

• Ability to sit and stand for long periods of time.

Knowledge

• Knowledge of AABB, CAP and FDA regulatory guidelines for the Transfusion Service and Blood Center.

Skills

• Ability to work with hospital and laboratory personnel in meeting the standards for clinical testing
• Ability to lead subordinate staff in the performance of their duties.
• Ability to work with and communicate effectively with physicians, hospital and company leadership, staff, and customers.
• Ability to manage multiple engagements concurrently.
• Strong interpersonal and presentation skills.
• Ability to work in a very dynamic team environment.
• Strong client interaction skills.
• Excellent verbal and written communication skills.

Education

• Bachelor’s Degree Biology, Immunology, Microbiology, Chemistry, or Medical Technology from an accredited institution (Required)

Licenses and Certifications

• ASCP Certification (Preferred)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.