Block Advisors CSP

H&R Block; Fayetteville (NC); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Employee Assistance Program

Wellbeing program

Various discounts

401(k) retirement savings plan

Employee stock purchase plan

Job summary

H&R Block is hiring a Seasonal Client Service Professional/Receptionist in Fayetteville, North Carolina. The role focuses on providing excellent client service, helping clients make informed decisions regarding their finances. Responsibilities include answering phones, greeting clients, scheduling, and maintaining office organization. Candidates must have a high school diploma, customer service experience, and good organizational skills. Benefits include medical coverage, 401(k), and various employee support programs.

Qualifications

• Ability to work a flexible schedule and/or in multiple locations.
• Experience working in a fast-paced environment.
• Strong time-management skills.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients according to their preferences.
• Maintain office cleanliness and organization.
• Perform other duties as assigned.

Skills

Customer service

Sales or marketing experience

Computer proficiency with Microsoft Office

Organizational skills

Multi-tasking ability

Education

High school diploma or equivalent

Job description

About the Role

Seasonal Client Service Professional/Receptionist who will help clients make confident, informed decisions about their lives, careers, and finances. The role focuses on providing excellent client service and ensuring a positive experience now and in the future.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best‑suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during service, both in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales or marketing experience preferred.
• Experience working in a fast‑paced environment.
• Previous experience in a customer‑service environment.
• Ability to multi‑task.
• Strong organizational and time‑management skills.
• Computer proficiency with Microsoft Office.

Benefits

• Employee Assistance Program with Health Advocate.
• Wellbeing program, BetterYou, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan (subject to eligibility).

Equal Opportunity Employer

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.