Blaine Brothers - IT Help Desk

Hydraulic Specialty Inc.; Blaine, Northern (MN, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Blaine Brothers is seeking a dependable Helpdesk Support Specialist to provide first-level technical assistance to internal users across our organization. You will resolve hardware, software, and network issues while communicating technical concepts clearly to non-technical staff and ensuring secure, efficient work processes.

Hours: Monday through Friday 7am-4pm. You will document incidents in the ticketing system, support security systems and printers, and collaborate with IT to maintain smooth

Qualifications

• Critical thinking to evaluate solutions and implement fixes.
• Clear communication with non-technical users.
• Active listening to understand issues and requirements.
• Strong problem solving to identify root causes and apply fixes.
• Reading and understanding technical guidance and tickets.
• Coordinate actions with team members to resolve requests.

Responsibilities

• Provide desktop, laptop, mobile, and peripheral support.
• Respond to requests via phone, email, ticketing system, chat, or in person.
• Diagnose and resolve hardware, software, OS, and network issues.
• Install, configure, and maintain computer systems and applications.
• Support security systems, printers, and other office tech as needed.
• Educate users on IT procedures and best practices.
• Accurately document incidents and resolutions in the helpdesk system.
• Follow established processes and escalation paths.
• Escalate complex issues to higher-level IT staff.
• Collaborate with IT team to ensure smooth daily operations.
• Provide on-call or after-hours support as needed.
• Travel to company branch locations for hands-on support.
• Maintain confidentiality of company and customer information.
• Perform other related duties as required.

Skills

Critical Thinking

Speaking

Active Listening

Complex Problem Solving

Reading Comprehension

Coordination

Job description

Helpdesk Support Purpose: We are seeking a dependable and customer-focused Helpdesk Support Specialist to provide first-level technical assistance to internal users across the organization. This role is responsible for resolving common hardware, software, network, and access-related issues while delivering timely, professional support that enables employees to work efficiently and securely. The ideal candidate demonstrates strong troubleshooting skills, a service-oriented mindset, and the ability to communicate technical concepts clearly to non-technical users. Come join our growing Family of Companies and advance your career!

Awarded

Star Tribune Top Workplaces 7 Years in a Row!

We like to work hard, play hard, and take pride in everything we do!

Hours: Monday through Friday 7am-4pm

Helpdesk Support Job Duties:

• Provide technical support and troubleshooting assistance for desktops, laptops, mobile devices, applications, and peripheral equipment
• Respond to support requests via phone, email, ticketing system, chat, or in person
• Diagnose and resolve basic hardware, software, operating system, and network connectivity issues
• Install, configure, and maintain computer systems, software applications, and authorized devices
• Support security systems, phone systems, printers, and other office technology as required
• Educate users on IT procedures, best practices, and proper use of technology
• Accurately document incidents, requests, and resolutions in the helpdesk ticketing system
• Follow established helpdesk processes, escalation paths, and service level expectations
• Escalate complex or unresolved issues to higher-level IT staff as appropriate
• Collaborate with other IT team members to ensure smooth daily operations
• Provide on-call or after-hours support as needed
• Travel to company branch locations as needed to provide hands-on support
• Maintain confidentiality and protect sensitive company and customer information
• Perform other related duties that support the goals of the organization

Requirements

Skills:

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Coordination - Adjusting actions in relation to others' actions.

Attributes:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

A little about who we are:

Blaine Brothers was founded in 1979 and has now been serving the transportation industry for over 35 years. Two brothers began with the mission to provide quality service and build quality relationships. Blaine Brothers has since grown and expanded to meet the needs of our clients. In 2006 the Blaine Brothers Minneapolis location constructed and moved into a 58,000 square foot facility located in Blaine, Minnesota. Our team of professionals offer our clients solutions to the variety of challenges they face. With services offered 24/7 and the facility being open 24/5, superior customer service is provided around the clock. We have multiple bays for truck and trailer service along with a complete offering of parts. Our Service Technicians have an extensive amount of experience. Blaine Brothers has a second location in Scanlon (Cloquet), Minnesota. This facility offers the same parts and service you depend on at our Minneapolis location. Our other location is in Clearwater, Minnesota. Although a smaller facility, it offers quality truck and trailer services you expect from any one of our locations. Blaine Brothers TRUCKALINE offers complete frame, suspension and alignment services.

At Blaine Brothers our clients are treated with honesty and respect.

Our Vision: To be respected because of our strong family values that we put into every job we do.

Our Mission: Through our values we will strive to offer every one of our partners a helping hand in realizing their full potential by delivering value in parts, service, and sales in the industries we serve.

We value the skills, leadership, and dedication of our military community. Veterans, active-duty service members, reservists, National Guard members, and military spouses are encouraged to apply.