BizBox Publishing Looking for IT Specialist at Remote

BizBox Publishing; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join an innovative publishing firm as an IT Specialist in a remote role where your expertise in hardware and software management will shine. You'll maintain and manage critical IT infrastructure, ensuring seamless operations for colleagues and clients alike. With a focus on technical support and vendor management, you'll play a key role in driving solutions that enhance productivity. This position is perfect for those who thrive in fast-paced environments and are passionate about technology. If you're ready to make an impact and bring your skills to a forward-thinking team, this opportunity is for you!

Qualifications

• 5+ years of experience in IT support or similar roles.
• Strong communication skills and ability to work in teams.

Responsibilities

• Maintain and manage workstations, networks, and servers.
• Provide technical support for end-users and remote employees.
• Oversee vendor relationships and equipment procurement.

Skills

PC Windows

Cisco Firewall/Switches/Routers

Active Directory

VMWare ESXi

GSuite

Salesforce

Adobe CC

Google Cloud

AWS

Technical Support

Education

IT or Engineering Degree

Certifications

Tools

Windows Server 2008 – 2016

Remote Desktop Services

Job description

This is a remote position.

What we’re looking for:
Successful candidates at Bizbox are draft picks from the marketplace and professional peer group. They bring consistent intellectual energy and acumen to their position and increase value to our teammates AND our customers.

They demonstrate a strong alignment with our values. At Bizbox, we stay ‘True North’ by practicing:

1. An Open mind to always improving through coaching.
2. On-time and accurate delivery.
3. Kindness.
4. Transparency; accountable and humble, yet has the strength to communicate with their upline with conviction.
5. Always willing to go the extra mile for our colleagues and our customers. We bring a ‘solutions’ mindset to the table.
6. Inspecting what we expect; planning what we do, doing what we plan.

Job Description:
Maintain and Manage Hardware:

• Workstations
• PC Windows
• Internet / Network / Server
• Multiple ISPs
• Cisco Firewall/Switches/Routers/Cables
• VLANs, TCP/IP, DNS, Subnets, QoS, Port forwarding, Log Analysis

Maintain and Manage Software:

• Desktop / Server
• Active Directory/Domain Controller
• Windows 10 including but not limited to Workgroups, user, file sharing, security, networking
• Working Knowledge of VMWare ESXi
• Mobile: Android and iPhone app install and configuration
• Web / SaaS: GSuite, Salesforce, Adobe CC
• Working Knowledge of Google Cloud and AWS
• Windows Server 2008 – 2016
• Windows Terminal Server / Remote Desktop Services

Equipment Procurement: The IT Specialist must be able to identify problems, recommend solutions, estimate cost, get approval from finance, and work with vendors to source and install equipment while minimizing negative operations impact.

Technical Support / IT Help Desk Role:

• End-User PC Support
• Remote Off-Site employee technical support
• IT Vendor and Service Provider Point of Contact
• Identify, evaluate, and maintain vendor relationships
• Work with vendors on the ground when service or implementations required

Qualifications:
Work well with others in a fast-paced office environment.
Strong communication skills.
IT or Engineering Degree / Certifications.
5+ years of professional experience in a similar or related role.
Demonstrated success in related projects/system support.