Bishs RV - Customer Solutions Specialist, application via RippleMatch

RippleMatch Opportunities; Sioux Falls (SD); On-site; USD 60,000 - 80,000; Full time

Job summary

A family-owned RV dealer is seeking a Customer Solutions Specialist to enhance customer satisfaction through service recommendations and effective communication. The ideal candidate should possess strong customer service skills, be sales-minded, and have excellent organizational abilities. This role offers a competitive salary and a comprehensive benefits package including 401K and opportunities for advancement.

Benefits

Comprehensive benefits package

401K with 5% match

Gym membership reimbursement

Annual Incentive Trip for Top Performers

RV Borrowing Program

Qualifications

• Strong customer-focused mindset with sales experience.
• Ability to communicate clearly with customers and document service requests.
• Eager to learn about RV systems and terminology.

Responsibilities

• Welcome and assist service customers in person and over the phone.
• Educate customers on needed repairs and maintenance intervals.
• Recommend additional services based on customer needs.

Skills

Customer service skills

Sales experience

Organizational skills

Attention to detail

Communication skills

Tools

Service management software

Scheduling tools

Job description

Overview

Bishs RV - Customer Solutions Specialist, application via RippleMatch

This role is with ABB. ABB uses RippleMatch to find top talent.

Position Overview:

We are seeking a customer-focused, sales-minded Service Outfitter to join our team at Bish’s RV. As the first point of contact for service guests, this position involves accurately identifying service needs, educating customers about their RV systems, recommending additional services when appropriate, and maintaining clear communication between customers and technicians. Acting as both a customer advocate and trusted advisor, you’ll help deliver exceptional service while fostering long-term loyalty. Target compensation ranges from $60,000 to $80,000+, based on performance.

Key Objectives

• Deliver a consistently exceptional, customer-first experience from check-in to final delivery
• Provide customer education through upselling and service recommendations that enhance safety, value, and enjoyment
• Maintain high-quality scores through accurate documentation, professional communication, and attention to detail

Responsibilities

• Welcome and assist service customers in person and over the phone with professionalism and courtesy
• Educate customers on needed repairs, maintenance intervals, and RV safety enhancements
• Proactively recommend and upsell value-added services, accessories, or upgrades based on customer needs and coach feedback
• Listen to customer concerns and clearly document service requests and recommended solutions
• Communicate regularly with customers regarding service progress, costs, and any delays
• Finalize service visits by walking customers through completed work, ensuring understanding and satisfaction
• Close repair orders accurately, process invoices, and collect payments
• Track and maintain service documentation and customer records in the system
• Follow up after service to ensure satisfaction, address concerns, and generate repeat business

Competencies and Skills

• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Strong organizational and time management skills
• High attention to detail and quality control
• Basic understanding of RV systems and repair terminology (training provided)
• Computer proficiency with service management software and scheduling tools
• A trainable mindset – eager to grow, coachable, and committed to continuous improvement

Expected Results

• High customer satisfaction and repeat business through personal connection and education
• Increased average repair order (ARO) through effective service sales and upselling
• Accurate and efficient work order creation and repair documentation
• Clear, consistent communication with customers and internal teams
• High-quality and accuracy scores in service performance metrics

Resources

• On-the-job training and mentorship from experienced team members
• Access to service management software and customer database tools
• Uniforms
• Access to RV product training, service guides and technical manuals
• A supportive and collaborative work environment focused on growth

Who We Are

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.

Comprehensive benefits package including medical, vision, dental, and other supplemental coverages

401K with 5% match

Company-paid life insurance

Gym membership reimbursement

Opportunities for advancement

Annual Incentive Trip for Top Performers

RV Borrowing Program

Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.