Birthing Center Health Unit Coordinator

Cleveland Clinic; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Cleveland Clinic is seeking a dedicated Birthing Center Health Unit Coordinator to enhance the patient experience through exceptional service and efficient operational flow. Key responsibilities include greeting patients, assisting with admissions, and maintaining medical records. Ideal candidates will have strong customer service skills and the ability to work in a dynamic environment.

Qualifications

• Minimum 1 year experience in customer service.
• Typing or computer training or equivalent coursework preferred.
• Experience in a healthcare environment is a plus.

Responsibilities

• Conduct in-person greetings and orientations for patients.
• Assist with patient admissions, transfers and discharges.
• Maintain patient medical records and ensure departmental flow.

Skills

Customer Service

Critical Thinking

Communication

Education

High School Diploma or GED

College degree

Tools

Microsoft Office

Job description

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Provides a high level of customer service to patients, families, visitors and employees to promote and supports the highest level of patient experience. Performs administrative and clerical duties to ensure efficient operational flow in their assigned department.

Responsibilities:

• Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Responds to patient call lights in a manner that expedites appropriate follow through.
• Makes rounds on patients throughout their hospital stay.
• Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
• Assists with processing patient admissions, transfers and discharges.
• Provides concierge service to assist patients and families with way finding and directs them to available resources.
• Assembles and maintains patient medical records and other documents related to patient care.
• Assists with unit clerical functions.
• Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
• Other duties as assigned.
  
  

Education:

• High School Diploma or GED required.
• College degree preferred.
  
  

Certifications:

• None required.
  
  

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
  
  

Work Experience:

• Minimum 1 year experience in a customer service-related role.
• Prior job experience with typing or computer training or equivalent coursework.
• Microsoft Office experience preferred
  
  

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.
  
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
  
  

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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