Join to apply for the Birthday Parties/Events Host role at Michaels Stores.
Plan, coordinate, and facilitate events (including kids' birthday parties) within a Michaels store to provide a fun, engaging, and stress-free experience for guests. Assist customers with shopping, product location, and checkout to ensure a friendly and efficient service. Complete operational tasks such as unloading trucks, merchandising, and maintaining store standards to uphold our Brand Promises.
Event Coordination
- Plan and coordinate multiple events simultaneously, including children’s birthday parties and craft classes.
- Create a fun and creative environment for guests of all ages.
- Demonstrate crafts, perform face painting, and lead activities.
- Implement party add-ons like goody bags and balloons according to company standards.
- Communicate effectively with clients and team members about events.
- Handle administrative duties such as emails, calls, and paperwork.
- Adjust plans based on client feedback and create backup plans as needed.
- Ensure client satisfaction and uphold cleanliness and safety standards before, during, and after events.
Customer Experience
- Assist customers with shopping, locating products, and providing solutions.
- Ensure a quick, friendly checkout process.
- Promote Rewards programs and Credit Card enrollments.
- Educate customers about Voice of Customer surveys and support Omni channel processes like BOPIS and SFS.
- Participate in stocking, planogram, and recovery tasks.
- Support safety and shrink reduction programs.
- Adhere to SOPs and company policies, maintaining a positive, respectful attitude.
- Cross-train in Custom Framing sales and production.
- Participate in store cleanliness activities.
Preferred Skills and Experience
- Energetic, enthusiastic personality with excellent people skills.
- Experience working with children and managing children’s events.
- Strong communication, organizational, and problem-solving skills.
- Retail or customer service experience required.
Physical and Work Environment
- Ability to stand for long periods and move throughout the store.
- Regular bending, lifting, and carrying, including heavy boxes and using ladders.
- Work involves nights, weekends, and early mornings in a climate-controlled environment.
Applicants in the U.S. must meet legal requirements. The pay range is $18.00 - $21.20 per hour.
Michaels is committed to diversity and inclusion, providing reasonable accommodations for individuals with disabilities. For assistance, contact Customer Care at 1-800-642-4235.