Biometric Passport Processing Lead

Prestige Greeters; Las Vegas (NV); On-site; USD 16,000 - 19,000; Full time

Job summary

Prestige Greeters is seeking a Team Lead for Biometric Passport Processing in Las Vegas. You will lead a team of passport processing specialists, ensuring accurate biometric passport handling while driving efficiency and quality.

Responsibilities include training, performance coaching, regulatory compliance, and ongoing collaboration with government interfaces to stay updated on procedures. Malayalam proficiency is a plus but not required.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 3 years of experience in passport processing or similar role.
• Leadership or supervisory experience preferred.
• Malayalam language proficiency preferred but not required.

Responsibilities

• Lead and manage a team of passport processing specialists to ensure timely and accurate processing of biometric passports.
• Train new team members on passport processing procedures and policies.
• Monitor team performance, provide feedback, and address performance issues.
• Coordinate with government officials on changes in passport processing procedures.
• Ensure compliance with all security protocols and regulations.
• Handle escalated customer inquiries or complaints related to passport processing.
• Collaborate with other departments to improve processes and efficiency.
• Generate reports on team performance and productivity.

Skills

Leadership

Training

Performance management

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

Passport processing systems

Job description

Prestige Greeters is seeking a Team Lead for Biometric Passport Processing in Las Vegas. You will lead a team of passport processing specialists, ensuring accurate biometric passport handling while driving efficiency and quality.

Responsibilities include training, performance coaching, regulatory compliance, and ongoing collaboration with government interfaces to stay updated on procedures. Malayalam proficiency is a plus but not required.