Biomedical Field Service Technician - Surgical Equipment

ZipRecruiter; Anchorage (AK); Remote; USD 60,000 - 80,000; Full time

Job summary

A medical equipment service company is seeking a remote field technician based in Anchorage, Alaska. This role involves diagnosing and repairing complex systems used in surgical settings, independently managing schedules for maintenance, and ensuring regulatory compliance in documentation. Ideal candidates have extensive mechanical skills, customer engagement experience, and flexibility to accommodate varying work hours. The company offers competitive pay and comprehensive benefits.

Benefits

Market competitive pay

Extensive paid time off

Medical, dental, and vision coverage

Company vehicle

401(k) with company match

Tuition reimbursement

Qualifications

• 4+ years of work experience, with 2 years in a mechanical/technical capacity.
• Experience in hands-on trades like HVAC, plumbing, or automotive repair.
• Availability for flexible schedules including early/late hours.

Responsibilities

• Diagnose issues and repair electro-mechanical systems.
• Plan schedule for maintenance and service calls independently.
• Document work for compliance using digital tools.
• Collaborate with Tech Support and Engineering for complex issues.

Skills

Mechanical Troubleshooting Skills

Customer Engagement

Written and Verbal Communication

Basic Computer Proficiency

Education

High School Diploma or GED

Associate Degree or Relevant Certifications

Tools

Digital Tools for Documentation

Job description

Overview

Start your day from home, head straight to hospitals in your territory, and keep critical surgical equipment running at peak performance. As a remote, field-based technician, you’ll diagnose issues, repair complex electro-mechanical systems, and support installations that directly impact patient care.

A Day in the Life

• Arrive onsite prepared to troubleshoot and repair STERIS and competitor systems used in surgical procedures.
• Plan your schedule independently to complete preventive maintenance, service and warranty calls, installations, field upgrades, and other assignments.
• Document work thoroughly using advanced digital tools to meet regulatory and compliance requirements.
• Partner with Tech Support, Engineering, and Service Contract Management to escalate complex issues and resolve them efficiently.
• Present customers with clear repair options and pricing; with leadership support, collaborate with Sales to elevate customer experience and identify territory opportunities.
• Support multiple customer sites within your assigned territory based on service agreements and needs.

This is a home-based role; you will be in the field within your territory every day.

Your Background

People who thrive in this role often come from hands-on trades such as HVAC, refrigeration, boilers/chillers, industrial maintenance, automotive/diesel, aviation repair, plumbing, electrical, or general equipment repair.

Qualifications

• High School Diploma or GED and 4+ years of work experience, including at least 2 years in a mechanical/technical capacity. An Associate degree, relevant certifications, competitive equipment training, or related military experience may count toward the technical requirement.
• Experience engaging with customers and collaborating within a team.
• Strong written and verbal communication.
• Basic computer proficiency (Windows, email, navigation, mobile apps, and data entry across multiple systems).
• Availability for flexible schedules, which may include early/late hours and occasional overnights based on customer and business needs.

Required:

Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.

What You’ll Gain

• Market competitive pay
• Extensive paid time off plus 9 company holidays
• Medical, dental, and vision coverage
• Company vehicle
• Company cell phone and laptop
• Tools, equipment, and uniforms provided
• Short- and long-term
• 401(k) with company match
• Maternity and paternal leave
• Optional add-ons and discounts (including pet insurance)
• Tuition reimbursement and continuing education programs
• Excellent advancement potential and a stable long-term career path

You Should Be Proficient In

• Driver's License
• Mechanical Troubleshooting Skills
• High School / GED