Biomedical Equipment Technician (Valhalla, NY)

Philips; New York (NY); Hybrid; USD 71,635,000 - 111,751,000; Full time

Job summary

Philips is seeking a Biomedical Equipment Technician (BMET) to support the Multi-Vendor Services business for customers in and around Valhalla, NY. The role installs, troubleshoots, services, and maintains biomedical equipment while building strong customer relationships.

The candidate will perform PMs, FCOs, installations, and related tasks, diagnosing electronic, network, and mechanical issues using service manuals and manufacturer training.

Qualifications

• 1+ years in a medical service environment or 3+ years in other electromechanical industries.
• Associate degree in electronics or related field, or equivalent experience.

Responsibilities

• Perform preventative maintenance, field change orders, installations, and related tasks independently.
• Diagnose and resolve electronic, network, and mechanical issues at customer sites.
• Provide exceptional customer service, set expectations, and address customer needs.
• Complete administrative duties (timesheets, service work orders, PMs, FCOs, installation docs, site paperwork) within regulatory requirements.
• Work onsite in Valhalla, NY; participate in on-site work team; follow training and safety requirements.

Skills

Electronic theory

Mechanical aptitude

Networking knowledge

Troubleshooting

Customer service

Education

Associate degree in electronics

Equivalent experience

Tools

Test equipment

Biomedical tools

Job description

Support the Philips Multi-Vendor Services (MVS) business as a Biomedical Equipment Technician (BMET) for customers in the Valhalla, NY area. You will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.**Your role:*** Perform and complete preventative maintenance (PM), Field Change Orders (FCOs), installations, and all related tasks independently, diagnosing and resolving electronic, network, and mechanical issues. Utilize service manuals, tools, training (on-the-job, manufacturer, 3rd party), support, resources, and escalation processes within required timeframes to resolve customer and system problems timely and effectively.* Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments to address and resolve customer needs. Understand the customer's business and assess priorities communicated by site leadership.* Actively participate as a member of the onsite work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become trained on a diverse range of equipment, learn new tools).* Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, FCOs, PM, installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.* Shift time: Monday-Friday, 8AM-5PM.**You're the right fit if:*** You’ve acquired 1+ years of experience in a medical service environment or 3+ years of experience in other electromechanical industries. Experience with general biomedical equipment, patient monitoring, ventilators, defibrillators, and/or infusion pumps highly preferred.* Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.* You have an associate degree in electronics or related field, or equivalent combination of education and above listed experience.* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.* You must be able to: + Work in a hospital/healthcare environment; adhere to requirements.* + Work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload).* + Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.**How we work together**We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is a field role.**About Philips**We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.* Learn more about our business.* Discover our rich and exciting history.* Learn more about our purpose.* Learn more about our culture.**Philips Transparency Details**The hourly pay range for this position in NY is $25.00 to $39.00, plus overtime eligible.This role also includes on-call pay, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.**Additional Information**US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits ***will not*** be provided for this position. For this position, you must reside in ***or*** within commuting distance to Valhalla, NY.This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.