Biomedical Equipment Technician 3

GE HealthCare; Georgia; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Relocation Assistance Provided

Job summary

GE HealthCare seeks a field service engineer to diagnose and repair complex biomedical equipment, perform PMs, and maintain strong customer relations. The role may act as a site leader and requires meticulous documentation and teamwork.

You will lead technicians, ensure safety compliance, manage spare parts, and coordinate with vendors. Relocation assistance is provided and excellence in service delivery is expected.

Qualifications

• Experience servicing medical equipment.
• Proficiency with electronic documentation and digital tools.
• Experience maintaining good customer relations at all levels.
• Strong communication of technical issues to customers.
• Compliance with background checks, immunizations, and drug testing.

Responsibilities

• Respond to service calls to evaluate, diagnose, repair and perform PM on complex biomedical equipment.
• Lead others on GE policies and hospital protocol; complete documentation.
• Engage proactively with customers for resolution and follow-up; ensure satisfaction.
• Communicate effectively with teammates and colleagues.
• Implement GE/customer facility contracts; support business goals.
• Lead, instruct, and assist technicians on repairs.
• Work with local team to deliver service; delegate tasks and perform admin duties.
• Share on-call responsibilities and document repair actions with reports.
• Maintain parts inventory and manage tools; ensure calibration.
• Possibly serve as site leader and ensure compliance with safety/regulatory requirements.

Skills

Strong communication

Customer relations

Independent & team work

Documentation proficiency

Education

Associate's or Bachelor's in Electrical Eng, Biomedical Eng, Mechanical Eng

Equivalent military education

High School Diploma/GED

Tools

Microsoft Office

iPad/iPhone apps

Job description

Job Description Summary

Job Description

Roles and Responsibilities:

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. Drives customer satisfaction through Service Excellence. May, as part of their position, function as a Site Leader.

Responsibilities :

• Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations.
• Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction.
• Effectively communicate and partner with teammates and colleagues.
• Implement GE/customer facility contract and support customer and business goals/objectives.
• Lead, instruct, and assist technicians on basic and complex repairs/resolution.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties).
• Proactively reach out to others on team (e.g., provide help, share best practices, mentor others).
• Share on-call responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Maintain approved parts inventory.
• Manage vendor's service delivery processes in compliance with GE policies, as instructed.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee).
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Qualifications :

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering,
• or related field and 4+ years of experience servicing medical equipment;
• OR equivalent military education and 4+ years of experience servicing medical equipment;
• OR High School Diploma/GED and 6+ years of experience servicing medical equipment.
• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
• Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership).
• Experience interfacing with both internal team members and external customers as part of a solution
• based service process.
• Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Ability to work independently and as a team to implement solutions through problem solving.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
• In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, di

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes