Biomedical Engineer Application Consultant

Brainlab, Inc.; San Francisco (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

401k matching

Paid vacation

Job summary

Brainlab, Inc. is seeking a field-based Clinical Engineer to perform on-site evaluations and training at hospitals in the San Francisco area.

You will lead installations, educate operating room staff, and work with the Account Manager to identify and pursue new service and parts opportunities. The role requires 1–3 years in healthcare tech support or related field, a biomedical engineering background, and strong communication skills.

Qualifications

• BS in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
• Proficient in Microsoft Office applications.
• Self-motivated with attention to detail and ability to make independent decisions.
• 1–3 years in technical healthcare support or related field preferred.

Responsibilities

• Conduct on-site clinical evaluations to demonstrate products and increase usage.
• Provide on-site consulting to physicians and OR staff to maximize surgery efficiency.
• Lead installations and establish functionality at customer sites.
• Educate/train physicians and hospital staff on surgery products and services.
• Maintain regular site visits and relationships to increase revenue via services and parts.
• Collaborate with Account Manager to evaluate opportunities and sales projects.
• Resolve product issues using engineering expertise.
• Stay updated on Brainlab products and competitors through training and research.

Skills

Microsoft Office

Independent decisions

Detail oriented

Self-motivated

Education

BS in Biomedical Engineering or related field

Job description

Job Description

• Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS (Image Guided Surgery) product usage
• Provide on-site consulting, guidance, and assistance to physicians and operating room personnel by evaluating options and problem-solving during surgery in order to maximize surgery efficiency and usage
• Lead installations and establish functionality at new and existing customer sites
• Educate/train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of surgery products and services
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
• Regularly strategize with the Account Manager in your region to evaluate customer opportunities and open sales projects.
• Resolve product issues through detailed analysis and utilization of engineering expertise.
• Keep abreast of new developments regarding Brainlab and competitive surgery products and services via ongoing training and individual research and analysis
• Attend surgery continuing education annually and maintain annual product
• Promote surgery products and services to surgeons at trade shows
• Maximize customer satisfaction
• Perform other duties and responsibilities as required
• Travel 50%+
• Salary Range 70-85k

Qualifications

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
• 1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred
• 1-2 years minimum customer service experience preferred
• Knowledge of surgical procedures, anatomy and medical terminology preferred
• Proficient in the use of PC software applications including Microsoft Office
• Self-motivated, detail oriented and a proven history of ability to make independent decisions

Additional Information

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Visit us at: www.brainlab.com

Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].

Compensation

$70,000-$70,000 per year