Biologics Assistant

Kids for the Future; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

StatCare is seeking a Biologics Assistant in Knoxville to support centralized administrative operations for the Biologics department. You will manage calls, patient inquiries, and maintain accurate medical records in the EMR.

Ideal candidates have strong communication skills, EMR experience, and the ability to multitask in a confidential, fast-paced healthcare setting. In-person work location with comprehensive benefits available.

Qualifications

• Strong data entry and accuracy in patient records.
• Experience with EMR/EHR systems, Cerner preferred.
• Ability to verify demographics and insurance information.
• Knowledge of medical terminology and documentation standards.
• Excellent written and spoken communication.

Responsibilities

• Answer and route calls and patient inquiries related to biologics.
• Assist with appointment scheduling and insurance information.
• Prepare consent forms and ensure completeness before appointments.
• Scan and file biologics documentation in EMR.
• Monitor communications and coordinate with team members.

Skills

Data entry

EMR/EHR experience

Attention to detail

Communication skills

Team collaboration

Education

High school diploma

Tools

Cerner EMR

Job description

• Location 1900 N Winston Rd, Suite 501,Knoxville, TN, 37919,United States
• Job Category Outpatient
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

StatCare is a private Pulmonary, Critical Care, Sleep, and Hospitalist medical practice dedicated to providing high-quality inpatient & outpatient care to patients throughout East Tennessee. Our physicians and advanced practice providers are committed to delivering patient-centered care to ensuring continuity, expertise, and compassion at every stage of hospitalization. StatCare strives to work collaboratively with hospital partners, nurses, and support staff, improving health outcomes and elevate the standard of care for the communities we are proud to serve.

The Biologics Assistant support s centralized administrative operations for the Biologics department . This position is responsible for managing incoming calls, assisting with patient and provider inquiries, and maintaining accurate and secure medical records. The ideal candidate will have strong communication skills, experience with electronic medical records, and the ability to manage multiple tasks while maintaining accuracy and confidentiality.

Examples of Duties : (List does not include all duties assigned)

• Answer and route incoming calls, messages, and patient inquiries related to biologic medications.
• Assist with outbound patient calls regarding appointments, medication status, insurance information, and other non-clinical needs.
• Prepare biologic consent forms and ensure required information is complete before appointments.
• Verify that demographic and insurance information is current and notify appropriate staff of discrepancies or changes.
• Scan, upload, and maintain biologics-related documentation in the patient's electronic medical record.
• Monitor incoming faxes, electronic messages, and correspondence and route items to the appropriate team member.
• Follow up with specialty pharmacies regarding prescription status, shipment status, refill needs, and other outstanding items.
• Assist with coordinating medication deliveries and documenting shipment information.
• Help track medications received for upcoming patient appointments and alert the appropriate team member of potential issues.
• Help identify patients with upcoming appointments who may have missing medication, consent, insurance, or documentation requirements.
• Assist with scheduling and rescheduling biologic injection appointments according to department scheduling guidelines.
• Support patient assistance program paperwork by collecting signatures, insurance cards, income documentation, or other required information.
• Perform routine audits of patient records and department tracking systems for missing or incomplete information.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong data entry skills and experience with EMR or EHR systems (Cerner a plus).
• Ability to gather, verify, and update patient demographic information accurately.
• Knowledge of medical terminology.
• Knowledge of proper spelling, grammar, and punctuation for accurate documentation.
• Ability to prioritize tasks and coordinate work activities effectively.
• Ability to work collaboratively with physicians, staff, and patients.
• Strong attention to detail and organizational skills.
• Commitment to maintaining quality, accuracy, and confidentiality of patient information.
• Ability to understand, support, and comply with company policies, procedures, and standards of business ethics and conduct.
• Strong customer service and communication skills.
• Ability to manage multiple responsibilities in a fast-paced healthcare environment.

Experience:

• Previous experience in a medical office, call center, or healthcare administrative role preferred
• Experience with electronic medical record systems preferred.

WORK LOCATION:

In-Person

BENEFITS:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

StatCare symbolizes excellence, every patient, every time. Our success is built on a strong foundation of high-quality patient-centered care, physician ownership, collaborative relationships, and entrepreneurial spirit. We foster a culture rooted in professionalism, trust, and communication - values that extend across our internal teams and our external relationships with healthcare partners.