Biological Sales Operations Coordinator - Temporary

Indigo Ag; Northern (KY); On-site; USD 94,558,000 - 103,320,000; Full time

Job summary

Indigo Ag is seeking a temporary Biological Sales Operations Coordinator to support the US Biologicals business. The role processes orders, coordinates shipments, and maintains client communications in a fast-paced, seasonal environment.

The position begins mid-October and runs through mid-March with potential extension, requiring CRM/ERP familiarity and strong attention to detail. Work hours are 40 per week, with a pay rate of $33 per hour.

Job description

Biological Sales Operations Coordinator - Temporary

(Remote)

Indigo transforms on-farm regenerative agricultural practices into durable new revenue streams for farmers and agribusinesses, creating a more resilient world with thriving farmers and more sustainable and environmentally prosperous companies. Since 2013, Indigo's mission has revolved around on three key principles:

Helping farmers enhance their profitability and soil health

Improving the quantity, quality, and traceability of the food available to consumers

Protecting the environment by reducing and removing harmful greenhouse gases from the atmosphere by storing it into agricultural soils, while incentivizing sustainable land stewardship practices from large corporations

Our people build partnerships, explore the science, and engineer the technology to help grow the future of sustainable agriculture. The only way to achieve it is through a unique combination of expertise - from Fortune 500 to academia, soil science and agriculture, to tech start-ups.

About This Role

We are seeking a temporary Sales Operations Coordinator to support the US Biologicals business during our main sales season. This role will help ensure customer orders are processed accurately, shipment details are coordinated across internal teams, and sales representatives and customers receive timely follow-up. The ideal candidate is detail-oriented, comfortable working across CRM and ERP systems, and able to follow established work instructions while adapting to changing priorities in a fast-paced seasonal environment.

This temporary role is intended to provide additional sales operations coverage during the main sales season. The role will focus on order processing, shipment coordination, customer and sales follow-up, and day-to-day operational support needed to keep seasonal order activity moving efficiently.

The assignment is expected to begin in mid-October and continue through mid-March, with possible extension through April, depending on business needs.

Key Responsibilities

Process and support customer orders by following documented work instructions, standard operating procedures, and seasonal business rules.

Navigate CRM and ERP systems to review account, order, shipment, and inventory information; systems may include Salesforce, Oracle, and related internal tools.

Coordinate with supply chain and logistics to confirm product availability, shipping timing, and order status.

Contact customers and sales representatives by phone or email to confirm missing, unclear, or time-sensitive order information.

Track order progress, identify discrepancies, and elevate issues that may affect fulfillment, shipment timing, or customer commitments.

Maintain accurate records of order updates, customer communications, and issue resolution steps in appropriate systems.

Support seasonal reporting, data clean-up, and administrative tasks that help the sales operations team maintain order accuracy and throughput.

Operate effectively in a high-volume environment where priorities may shift quickly and complete information may not always be available at the outset.

Qualifications

Required

Prior experience in sales operations, order management, customer operations, supply chain coordination, logistics, customer service, or a related operations support role.

Hands-on experience navigating CRM and ERP platforms, including but not limited to Salesforce and Oracle.

Ability to follow detailed work instructions while exercising sound judgment when information is incomplete or ambiguous.

Comfortable calling customers, sales representatives, or internal partners to clarify order details and resolve issues.

Strong attention to detail, organization, follow-through, and ability to manage multiple time-sensitive tasks.

Clear written and verbal communication skills with a professional, customer-focused approach.

Proficiency with common business tools such as Microsoft Outlook, Excel, Teams, and shared tracking files.

Availability to work core business hours aligned with U.S. Eastern or Central time zones.

Preferred

Experience supporting industries with large physical-goods orders, seasonal demand spikes, and timing-sensitive fulfillment requirements.

Experience coordinating shipments with supply chain, inventory, warehouse, logistics, or third-party fulfillment teams.

Familiarity with order-to-cash, purchase order, allocation, shipment tracking, or inventory availability workflows.

More About the Role

We are looking for someone 40 hours per week.

The rate for this position is $33/hour.

Voluntary Self-Identification

At Indigo Ag, we believe that different backgrounds and perspectives shape who we are as a company. We strive for better representation from historically underrepresented populations in the agriculture industry, and the questions below help us in assessing the makeup of our candidate pool.

Your decision to provide or not provide the information below will not be held against you in the recruiting process, nor will it be used in the candidate selection process if you do identify. Indigo Ag does not discriminate against any employee or applicant for employment on the basis of race, color, gender, sexual orientation, gender identity and expression, religion, physical or mental disability, national origin, marital status, genetic information, pregnancy, veteran.