Binocular Repair Technician

Vortex Optics; Barneveld (WI); On-site; USD 2,480,000 - 3,306,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO and holidays

401(k)

Employee discounts on products

Onsite fitness center and amenities

Job summary

Vortex Optics is seeking a full-time Repair Technician in Barneveld, WI. You will repair binoculars, spotting scopes, tripods, and rangefinders, meet daily workloads, and assist customer care with product questions.

You will test products to factory specs, contact customers for diagnostics, and repair or disassemble as needed. We value detail orientation, focus, a team mindset, and a positive, self-motivated attitude.

Qualifications

• Detail oriented and able to maintain accuracy.
• Able to stay focused and complete tasks efficiently.
• Ability to work well in a team environment.
• Self-motivated with a positive attitude.

Responsibilities

• Repair damaged/malfunctioning binoculars, spotting scopes, tripods, and rangefinders.
• Meet daily workload as a team player and contribute as needed.
• Assist customer care representatives with product questions.
• Test and inspect products to ensure they meet factory specifications.
• Contact customers to diagnose problems or troubleshoot issues.
• Repair products that have failed inspection and manage small parts.
• Disassemble irreparable products for parts and maintain knowledge of replacement items.
• Support parts/product inventory in the repair department and work independently or with the team.
• Follow safety procedures and report unsafe conditions.
• Cross-train and support other departments during non-peak seasons.

Skills

Detail oriented

Focus under pressure

Team player

Self-motivated

Job description

Description

From creating our products to keeping our facilities operating smoothly, it takes a lot to keep Vortex® running. It takes people who can solve problems creatively. It takes hard work and a dedication to the team. It takes a lot because Vortex® is a different kind of employer. Here, we reward your devotion to putting others first by making sure you get the benefits and support you need to excel in your work and in your life. We return your commitment by committing ourselves to helping you advance in your career while getting the time with your friends and family you deserve.

From creating our products to keeping our facilities operating smoothly, it takes a lot to keep Vortex® running. It takes people who can solve problems creatively. It takes hard work and a dedication to the team. It takes a lot because Vortex® is a different kind of employer. Here, we reward your devotion to putting others first by making sure you get the benefits and support you need to excel in your work and in your life. We return your commitment by committing ourselves to helping you advance in your career while getting the time with your friends and family you deserve.

What You’ll Be Doing

• Repair damaged/malfunctioning binoculars, spotting scopes, tripods, and rangefinders.
• Meeting the daily workload as a team player, willing to do whatever is needed to get the job done right.
• Assists customer care representatives in answering product questions.
• Tests and inspects products to ensure they are functioning to factory specification.
• Contacts customers for problem diagnosis or troubleshooting issues.
• Repairs products that have failed inspection.
• Handles and identifies small parts.
• Disassemble irreparable products for parts.
• Maintains working knowledge of products available for replacement.
• Supports the organization of parts/product inventory that is in the repair department.
• Works well independently and makes repair decisions with little direction from supervisor, while also working in a group/team environment.
• Follows safety procedures in accordance with approved training and reports any unsafe conditions to a member of management immediately.
• Crosstrain/support other departments during non-peak seasons.
• Other duties as assigned.

Requirements

• Detail Oriented.
• Ability to stay focused.
• Self-motivated and a positive attitude.
• Ability to work and function as a team.

When You Join Team Vortex, You’ll Enjoy

• Great health, dental and vision insurance
• Paid time off (PTO) and holidays
• 401(k), life insurance and short- and long-term disability
• Employee Ownership Opportunities
• Various onsite amenities including a fitness center, a nature preserve with walking trails and dog friendly work areas
• Neighboring daycare facility
• Casual and flexible work environment
• Employee discounts on industry leading products
• Many more excellent benefits and employee perks

What’s it like to join Team Vortex?

From The Production Floor To The Repair Room, From Consumer Sales To New Product Development, We’re a Growing Team Of Makers And Doers, Working Together To Give Our Customers An Experience They’ll Never Forget. Our Employees Thrive In Situations That Require Demonstrating Our Core Values

• About You
• Customer Is King
• Willingness to Shovel Snow
• Be the Buffalo

Every Vortex product that leaves our door is covered by our Very Important Promise (VIP) Warranty. The Vortex VIP Warranty simply means, if you ever have a concern, issue or want to order a Vortex product, you will be met with a customer experience that will exceed all expectations! Our promise is unlimited, unconditional and lasts a lifetime. Whether your Vortex role is in Sales, Customer Service, IT, Marketing, Finance, NPD or Operations, every day starts with supporting that promise and PUTTING THE CUSTOMER FIRST!

• Must already be authorized to work in the United States on a full-time basis for any employer.
• This is a full-time position working Monday - Friday, 8:00am - 4:00pm in Barneveld, WI.