BINGO SHIFT SUPERVISOR | CAZ

Talking Stick Resort; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Talking Stick Resort is seeking a Bingo Shift Supervisor (Full-Time) to support the Bingo Lead Supervisor and manage daily floor operations at Casino Arizona. You will train staff, coordinate shifts, and help drive promotional initiatives while upholding policy and compliance standards.

The role requires strong leadership, cash handling skills, and adherence to PCI/AML training requirements, with a flexible schedule including weekends and holidays.

Qualifications

• Supervises a team in Bingo operations.
• Trains and develops staff for efficient department operation.
• Maintains PCI compliance and AML awareness through training.

Responsibilities

• Supervises a minimum number of employees in Bingo operations.
• Plans, assigns and directs work; enforces casino policies and procedures.
• Assists in implementing Bingo promotions.
• Ensures compliance with PCI and data protection standards.

Skills

Supervisory experience

Staff training

Cash handling

PCI compliance

English communication

Education

High School Diploma or GED

Some college or vocational training

Job description

Brief Description

Job Title: Bingo Shift Supervisor (Full-Time)

Shift: Varies

Location: Casino Arizona

Department: Bingo

Reports To: Lead Bingo Supervisor

Summary

The Bingo Shift Supervisor assists the Bingo Lead Supervisor in the hiring, training of staff to ensure the overall efficient operation of the Bingo department.

Supervisory Responsibilities

Directly manages the Bingo Floor Clerk, Paper Room Attendant, Paymaster and the Bingo Caller in the Bingo Department and assists the Bingo Manager in responsibility for the overall direction, coordination, and evaluation of all Bingo staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.

Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program

The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.

A Supervisor level leader is expected to actively support ECMs in their professional and academic goals through:

• Personalized Support: Regularly engage with individual ECMs to understand their career interests and educational goals. Offer guidance tailored to their aspirations.
• Opportunity Identification: Proactively inform ECMs about internal and external training, workshops, and educational programs aligned with their development needs.
• Facilitation of Growth: Encourage participation in stretch assignments, cross-training, and job shadowing to build new skills and broaden experience.
• Feedback and Recognition: Provide constructive feedback and recognize efforts toward self-improvement and career advancement.
• Resource Connection: Connect ECMs to relevant mentors, subject matter experts, and specific Pathways to Success programs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervises a minimum of employees engaged in a variety of duties associated with Bingo operations.
• Plans, assigns and directs work, appraises performance, addresses complaints and resolves problems, and ensures adherence to all Casino policies and procedures.
• Assists in the implementation of Bingo promotions.
• Ensures compliance with Internal Controls to maintain accountability of Bingo inventory and supplies.
• Fosters and maintains positive staff and player relations, as well as establishes a rapport with clientele.
• Proficient in the Bingo Floor Clerk, Paper Room Attendant, Paymaster and Bingo Caller roles and fill in when required.
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
• Responsible for following the PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.

Education And/or Experience

High School Diploma or GED required. Some college or vocational training/education beyond high school is preferred. One or more years engaged in Bingo operations or two or more years in management. Knowledge of Casino Cage operations of financial banking cashier is desirable.

Computer Skills

Basic PC required.

Other Qualifications

• Basic math skills and cash handling experience required.
• Must have strong documentation and organizational skills.
• Must be able to get along with co-workers and work as a team across departments and levels of management.
• Must have an upbeat and friendly personality and present a well-groomed appearance.
• Must be willing and able to work a flexible schedule including weekends, evenings and holidays.

Language Skills

Must be able to read, write, speak and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually loud.