Bingo-Raffle Assistant (Hybrid)

State of Colorado; Denver (CO); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The Colorado Department of State seeks an Administrative Assistant II to support the Business & Licensing Division, Bingo-Raffle Unit, and related processes. This role emphasizes data entry, document review, and responsive customer service to the public and internal partners.

Candidates should demonstrate accuracy, proficiency with Microsoft Office, and the ability to manage multiple tasks in a busy office. Residency in Colorado is required, with opportunities for growth and training.

Qualifications

• Two years of professional experience in an administrative or office support role with data entry and customer service.
• Experience reviewing information for accuracy and ensuring compliance with policies.
• Familiarity with Microsoft Office suite and standard office procedures.

Responsibilities

• Develop understanding of applicable laws, statutes, and rules to interpret and apply them correctly.
• Assist with data entry, quarterly reports, licenses, and related filings in the unit.
• Support Bingo-Raffle program meetings and responsibilities.
• Process license renewals and raffle ticket submissions; determine eligibility.
• Prepare professional emails, letters, and internal documents.

Skills

Data entry

Customer service

Office support

Microsoft Office

Communication

Education

Two years of related education or experience

Tools

Microsoft Word

Excel

PowerPoint

Job description

Colorado Department of State

THIS ANNOUNCEMENT WILL REMAIN OPEN FOR THE SPECIFIED TIME AND IS OPEN ONLY TO CURRENT RESIDENTS OF THE STATE OF COLORADO AT THE TIME OF SUBMITTING YOUR APPLICATION.

SERVICE. INNOVATION. INTEGRITY. EXCELLENCE. INCLUSION.

Are you looking for a career that allows you to improve your world and the world around you? The Colorado Department of State (CDOS) is seeking diverse individuals from all backgrounds to apply for a position that makes a direct impact on enhancing the lives of Coloradans.

If your goal is to build a career that makes a difference through the work you do each day, consider joining the dedicated employees of the Colorado Department of State. Whether working from your home or collaborating onsite, your professional experience will be connected and meaningful. Our office offers an RTD Eco-pass (currently free of charge), a secure bike room accessible only to building tenants, and is conveniently located near Civic Center Station, RTD light-rail lines, and the 16th Street Mall. In addition to a great location and fulfilling, impactful work, we offer:

• Employee wellness programs and an on-site fitness center


• 12 paid holidays per year plus generous personal time off and sick leave


• Access to a diverse array of technical, leadership, and supervisory training opportunities


• Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans


• Medical and dental health plans


• Paid life insurance


• Automatic short-term (and optional long-term) disability coverage


• Excellent work-life balance through flex schedules, flexplace/remote work, and ad-hoc arrangements

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentaid.gov/manage-loans/forgiveness-cancellation

Our Culture & Environment:

Coloradans come from all walks of life and so do we.

Who We Are

Our mission is to make government easy and accessible for people to further democracy, support economic opportunity for all Coloradans, and demonstrate a standard of integrity and excellence. Our vision is to ensure all Coloradans have a voice in our future, help Coloradans and their businesses thrive, and be the best at what we do.

What We Believe

The State of Colorado is an Equal Opportunity Employer. At the Colorado Department of State, we are dedicated to equity, diversity, and inclusion. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We highly encourage people from all backgrounds, identities, and abilities to apply.

Our agency website: Colorado Secretary of State's Office

Business & Licensing Division

The Business and Licensing Division receives filings such as business and nonprofit registrations, trade names, secured liens, notary public applications, bingo and raffle reports, Universal Commercial Code (UCC) filings, and charity registrations. Additionally, the Business and Licensing Division licenses durable medical equipment providers, promotes availability of government data, processes fraudulent business filing complaints, and makes performing rights society information accessible. Most filings are submitted electronically, and the Department disseminates this information to the public through its website.

Bingo-Raffle Unit

The work unit exists to carry out the mandate of the Secretary of State to support and regulate the bingo and raffle sectors in the state of Colorado. The Bingo-Raffle program carries out this mission through various outreach, assistance, and enforcement activities, with a focus on consistently improving service to a diverse customer base, including licensees, hall owners, games managers, players, manufacturers, and suppliers.

Illustration of key duties

• Develop an understanding of all relevant laws, Statute, and rules surrounding Bingo-Raffle programs in order to interpret and apply those for completion of duties.


• Provide support in the areas of data analysis and entry on quarterly reports, bingo-raffle licenses, games manager certificates, scanning and verification of those scans, and filing.


• Assist with Colorado Charitable Gaming Board meetings.


• Process and verify completeness of license renewals and process and verify raffle tickets submitted.


• Make eligibility determinations on applications/renewals.


• Process payments for the Bingo-Raffle unit, answer routine calls, and other duties as assigned, including potential cross-training opportunities in other units.


• Maintain confidentiality of all confidential and personal identifying information, personnel information, and any other confidential or proprietary information, as well as comply with all State and Department policies regarding professional conduct and professional practices.

Class Code & Classification Description:

G3A3XX Administrative Assistant II

Minimum Qualifications:

This position requires a total of two (2) years of relevant professional experience and/or education in a field of study related to the work. To be considered for this position, your application must clearly demonstrate that you meetone of the following optionsoutlined below:

OPTION 1 - Experience

Two (2) years of professional experience in an administrative or office support role that included data entry, reviewing information for accuracy, and providing customer service in an office environment.

OR

OPTION 2 - Education and Experience – Be sure you’ve attached a copy of your unofficial transcript to qualify for this option. (You may redact information that identifies age, date of birth, or dates of attendance at or graduation from an educational institution).

A combination of related education and/or relevant experience as defined in Option 1 to equal two (2) years. Related education includes successful course credits from an accredited institution of higher learning which provides the same kind, amount, and level of knowledge as the required experience.

Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this announcement.

Preferred Qualifications and Competencies:

The exceptional candidate will possess these identified knowledge, skills, abilities, and competencies:

• Preference will be given to those candidates with previous State Service related to the work assigned to the position.


• Ability to maintain professionalism and diplomacy when interacting with a variety of stakeholders, including members of the public.


• Professional experience evaluating applications, records, or documents to make determinations about eligibility.


• Proven aptitude for taking the initiative and properly managing one’s own time and tasks.


• Professional experience reading and interpreting laws, Statute, and rules and explaining them to a diverse audience in non-technical terms.


• Professional experience assisting with team driven projects and events.


• Ability to work both independently and in a group environment with an intentional commitment to advancing a diverse and inclusive perspective.


• Professional experience providing exceptional customer service in person, on the phone, or through email in an office support environment, and interfacing with a variety of people from many levels within the agency and community.


• Professional experience doing data entry, including entering information into a program or database (appointments, contracts information, employee records, etc.).


• Professional experience with regular, daily work responsibilities utilizing equipment and software used in Microsoft Office (Word, Excel, Power Point, etc.).


• Professional experience creating professional emails, letters, reports, forms, etc.


• Professional experience reviewing and comparing data for accuracy and completeness.


• Competencies to include: Analytical Thinking · Communication Skills · Accuracy · Customer Service · Technical Skills · Prioritization · Detail Oriented · Ability to Process Information and Apply Knowledge · Consistency · Dependability · Diverse and Inclusive Perspective

If you do possess any of the above knowledge, skills, and abilities, please specifically include the details on your application, as this information will be used to assess your qualifications and may be used to determine a top group of applicants.

Conditions of Employment

• This position may be required to travel for professional development/training opportunities, or as requested by supervisor.


• This position will be required to successfully pass a criminal background check.


• When completing your application package, ensure you have submitted your transcript (if applicable).


• Must be a Colorado resident at the time of application.


• The Department of State does NOT offer sponsored Visa for employment purposes.

Completing the Application

Applications will be reviewed by a Human Resources Specialist to determine if your experience meets the minimum qualifications for the position. Your application should specifically address your specialized experience, qualifications, work products, accomplishments, etc. as they relate to the position duties and minimum and preferred qualifications. Applicants must meet the minimum qualifications to continue in the selection process.

• The minimum qualifications listed in the announcement are NOT optional.


• Cover letters and resumes WILL NOT be accepted or reviewed in lieu of the official State of Colorado application form.


• Cover letters and resumes may be attached to the application as supplemental information.


• Part-time work experience will be prorated.

If it is determined that you meet the minimum qualifications, any comparative analysis processes used to identify a top group for further consideration will involve a review and rating of the information you submit, which could include your application, your responses to supplemental questions, work samples, phone screen responses, written question responses, structured interview responses, and any other method determined to be valuable in identifying the right candidate. Please answer the supplemental questions on the application completely and thoughtfully, as your responses may be rated based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

FAILURE TO DOCUMENT YOUR EXPERIENCE OR EXCLUDING INFORMATION REQUIRED IN THE APPLICATION MAY RESULT IN YOUR APPLICATION BEING REMOVED FROM CONSIDERATION.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: [phone]. Phone: [phone]. Email address: [e-mail]. The ten‑day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

Notifications

All correspondence regarding your status in the selection/evaluation process will be via email. Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from “coloradosos.gov” and [e-mail] addresses. It’s your responsibility to ensure that your email will accept these notices and review your junk mail and spam filtered email.

Colorado Equal Pay for Equal Work Act

A wide salary range is posted for this position, and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

ADAAA Accommodations and Equal Opportunity Employment

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of State is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Laura Darby, at [e-mail] or call [phone] ext. 6113.

E-Verify

The Department of State participates in E-Verify in accordance with the program’s Right to Work for all newly hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I‑9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you will be required to submit original documents to verify your eligibility to work in the U.S. Learn more about E-Verify, including your rights and responsibilities at http://dhs.gov/e-verify