BINGO CLERK

SANDIA CASINO; Albuquerque (NM); On-site; USD 15,000 - 17,000; Full time

Job summary

Sandia Casino is seeking a Bingo Clerk in Albuquerque, NM. The role involves issuing and returning bingo paper, processing POS sales, and assisting at the bingo floor. You will handle cash, verify transactions, and provide excellent customer service in a fast-paced gaming environment.

Essential duties include inventory checks, daily reporting, and accurate record-keeping for paper and cash. Candidates must be 18+, fluent in English, and able to work various shifts as required by the casino's

Qualifications

• High School Diploma, GED certification or equivalent.
• Must be at least 18 years of age.
• Must be able to read, write and speak English fluently.

Responsibilities

• Counts and restocks bingo paper and daubers; maintains accurate inventory records.
• Handles sales at Bingo Card Room, Admission and Floor areas; processes cash and transactions.
• Provides customers with receipts, change and information on services; operates electronic bingo equipment.
• Keeps work area clean and reports any discrepancies in cash or inventory.
• Demonstrates punctual attendance and supports management in day-to-day operations.

Skills

Cash handling

Customer service

Public speaking

Arithmetic

Cash counting

Pricing knowledge

Computer literacy

Bingo knowledge

Communication skills

Education

High School Diploma or GED

Tools

Cash register

POS bingo system

Job description

Job Details: Job Location: Sandia Casino - Albuquerque, NM 87113, Position Type: Full Time, Salary Range: $11.05 - $12.43 Hourly, Job Shift: Any, Job Category: Casino

Position Summary

Responsible for assigned area per bingo session:

• Bingo Card Room area - Responsible for issuing and returning of bingo paper and daubers & keeping accurate counts of bingo paper & daubers.
• Bingo Admission area – Responsible for POS bingo game sales.
• Bingo Floor Sales – Responsible for selling special bingo cards to players on the bingo floor.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

Card Room Area

• Responsible for counting and restocking paper inventory and daubers keeping accurate counts of all items in the Bingo Card Room area.
• Responsible for issuing bingo paper and accessories to Bingo Clerks assigned to the Admission area and Floor area.
• Responsible for returning unsold bingo paper and accessories from Bingo Clerks assigned to the Admission area and Floor area.
• Responsible for compiling daily reports of session paper and dauber activity for each clerk assigned to the Admission and Floor areas.
• Responsible for combining paper products into packages as assigned by management.
• Ensures correct paper series to be issued and returned.
• Appropriately cancel paper not to be resold.

Admission Sales Area

• Responsible for receiving and verifying cash bank with the paymaster.
• Responsible for receiving and verifying all paper issued to from the Bingo Card Room.
• Opens register at designated time.
• The sale of Bingo Packages including offering games customers has not selected.
• Responsible for keeping accurate records of all bingo paper and cash.
• Responsible for providing customers with accurate change and a receipt for their bingo purchase.
• Responsible for providing excellent customer service and information on all services offered by the Casino.
• Responsible for electronic bingo equipment.
• Responsible for returning all unsold paper to Bingo Card Room area.
• Responsible for dropping all cash to paymaster.
• Perform additional duties and responsibilities as necessary or assigned.
• Responsible for cleaning assigned work area.

Floor Sales Area

• Responsible for receiving and verifying cash bank with the paymaster.
• Responsible for receiving and verifying all papers issued from the Bingo Card Room.
• Responsible for being out on the bingo floor at the designated time.
• Sale of Bingo Packages including offering games the customers has not selected.
• Responsible for keeping accurate records of all bingo paper and cash.
• Responsible for providing customers with accurate change for their bingo floor specials purchase.
• Responsible for providing excellent customer service and information on all services offered by the Casino.
• Responsible for electronic bingo equipment.
• Responsible for returning all unsold paper to Bingo Card Room area.
• Responsible for dropping all cash to paymaster.
• Perform additional duties and responsibilities as necessary or assigned.
• Responsible for cleaning assigned work area.
• Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.

(Bingo Clerks will only be assigned to the Floor area pending job performance & job knowledge in the Card Room and Admission area. This can also be based on years of service).

Additional Responsibilities

• Strives to achieve performance excellence through job knowledge, experience, and focus on continued learning to gain expertise with all job requirements.
• Adapts to changing circumstances and demonstrates willingness to support management with all business initiatives.
• Builds strong interpersonal skills by building a cohesive working relationship with co-workers and internal/external contacts, through collaboration and teamwork.

Demonstrates a professional, knowledgeable, friendly, and an approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

• Ability to use a cash register.
• Ability to deal effectively with the public and staff.
• Ability to speak professionally in public.
• Ability to perform basic arithmetic calculations.
• Ability to count cash and give accurate change.
• Ability to learn prices and computer codes.
• Ability to use a computer.
• Knowledge of Bingo games and rules.
• Must have excellent customer services skills.
• Must possess excellent communication skills, verbal and written.

Qualifications

License/Certifications/Registrations

• High School Diploma, GED certification or equivalent.
• Must be at least 18 years of age.
• Must be able to read, write and speak English fluently.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

Pre-Employment Requirements

• Must be able to obtain and maintain the required STGC Gaming License.
• Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position.

• Walking: Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
• Seeing: The ability to perceive the nature of objects by the eye.
• Sitting: Particularly for sustained periods of time.
• Standing: Particularly for sustained periods of time.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

• Work is performed indoors.
• Work hours subject to change with overtime work required.
• Must be able to work long hours under stressful conditions.
• Subject to hazards which may cause personal bodily harm including but not limited to: smoke, common colds, influenza, dust, odors and elevated noise levels.
• Tasks may involve walking, standing for long periods of time, sitting and crouching.
• Specific required movements include the following: Trunk-bend, twist, rotate, push, pull, carry; Arms-reach, carry, push, pull, lift, twist, rotate; Legs-lift, push, pull, twist, rotate; Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.