BIM Support Specialist II

Smith Seckman Reid, Inc; Nashville (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

Smith Seckman Reid, Inc is seeking a BIM Specialist to support the development and implementation of the firm's BIM processes. You will regularly engage with design teams to train staff, improve project performance, and support users with the iHelp system.

The role requires strong knowledge of BIM, Revit, AutoCAD, and Navisworks, with hands‑on experience in Autodesk Construction Cloud. Proactive, detail‑oriented, and able to create clear training materials are essential.

Qualifications

• Thorough knowledge of BIM / 3D modeling concepts and software.
• Proficient in Revit, AutoCAD, Navisworks, and Autodesk Construction Cloud.
• Ability to communicate technical information clearly and train staff.

Responsibilities

• Assist in developing and implementing the BIM process for projects.
• Train staff on BIM/workflows and manage iHelp ticketing submissions.
• Support BIM users, troubleshoot issues, and maintain BIM standards and libraries.

Skills

BIM & 3D modeling

Revit

AutoCAD

Navisworks

Autodesk Construction Cloud

Microsoft Office

Technical writing

Education

Bachelor's degree in a related field

Technical school credential + related experience

Tools

Revit software

AutoCAD software

Navisworks software

Autodesk Construction Cloud

Job description

A leading comprehensive engineering design and consulting firm, SSR provides innovative solutions for clients with facility and infrastructure challenges. Working with a diverse group of individuals in a variety of markets, our team of experts partner with our clients to deliver advanced solutions that last.

SSR is committed to providing opportunities and benefits to colleagues that promote living fully. Through various competitive benefits and programs available, SSR supports the health, well-being, and personal growth of its employees. SSR offers benefit options including medical, dental, and vision coverage; a generous contribution to an employee‑owned Health Savings Account; 401(k) with matching up to the full IRS maximum; tuition reimbursement; and a variety of other employee incentives and wellness programs.

SSR is a 2019 A/E/C Building a Better World Award Winner, which recognizes our commitment to community outreach and improvement.

Job Overview

Responsible for assisting in the development and implementation of the overall Building Information Modeling (BIM) process as it relates to software application and project support. Regularly engages with design teams to train staff, enhance project performance, and generally support the users. Provides support to users utilizing the firm’s helpdesk ticket submittal system, iHelp. Works diligently to improve the dynamics of the BIM initiative through progressive thinking, testing, and implementation of applications. Performs other BIM application related tasks as necessary to maintain optimal performance of the process.

Essential Functions

• Understand and embrace the firm’s vision for the implementation and optimization of building information modeling (BIM) within all aspects of the firm’s services and market sectors.
• Communicate among all parties within the firm involved with using BIM/3D applications to keep everyone informed of changes, updates, and related information.
• Troubleshoot application issues and communicate solutions to users; log issues into a database for future reference.
• Outline application profile and setup for installation on BIM workstations to maintain consistency and optimization.
• Create, coordinate, and conduct ongoing BIM/3D training for operators at all levels of experience.
• Maintain and update the firm’s production manuals with training documentation and videos.
• Investigate items of significance to the BIM application and keep abreast of current trends in the computer/BIM industry.
• Assist the Design Technology Manager with software upgrades and deployments.
• Maintain all aspects of plotting for BIM models and documents in relation to the optimization of plotting solutions; communicate with IT regarding any plotting needs, including hardware, software, licensing, and maintenance.
• Work to develop, update, and maintain the firm’s BIM content library and standards under the direction of the Design Technology Manager.
• Assist in the implementation of a documented process for the production of 3D modeling as part of the delivery of engineering services.
• Assist other BIM support members with help tickets.
• Provide technical guidance to other BIM Support team members.

Knowledge, Skill, and Ability Requirements

Knowledge:

• Thorough knowledge of Microsoft Office (Word, Excel, Outlook).
• Proficient knowledge of Revit.
• Proficient knowledge of AutoCAD.
• Proficient knowledge of BIM and 3D modeling.
• Proficient knowledge of Navisworks.
• Proficient knowledge of Autodesk Construction Cloud.
• General knowledge of engineering theories and methodologies.

Skills and Abilities:

• Judgment and Decision‑Making: ability to make reasoned judgments that are logical and well‑thought‑out.
• Interpersonal Skills: ability to interact positively and work effectively with others.
• Technical Writing Skills: skilled at summarizing or explaining technical information clearly and concisely.
• Customer Focus: dedicated to meeting expectations of internal and external customers.
• Comprehension: ability to understand information, ideas, and directions presented in writing or verbally.
• Written Communication: ability to clearly deliver messages using correct grammar, spelling, and punctuation.
• Speech Clarity: ability to speak clearly so that others can understand.
• Detail‑Oriented: ability to achieve accuracy and thoroughness, paying attention to details.
• Visualization: ability to produce an image mentally and use that information in designs.
• Training Skills: ability to enhance job performance of colleagues through teaching.

Minimum Qualifications

• Technical school graduate with six years of related experience OR Bachelor's degree with four years of related experience.

Physical Demands

• Frequently/extensively use a computer for several hours at a time.
• May need to periodically maneuver over, under, and around barriers.
• Ability to lift and/or carry plans weighing up to 30 pounds.

SSR is an Equal Opportunity / affirmative action employer. EOE: Disability/Veteran.

Our mission is to make a positive difference for our clients, colleagues, and communities.