Billing Support Specialist

Acrisure; Janesville (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Dental insurance

Vision insurance

Generous paid time off

401(k) plan

Paid maternity and paternity leave

Job summary

Acrisure is looking for a Billing Specialist to join our team in Janesville, WI. This position is perfect for early-career individuals interested in billing and finance. Responsibilities include processing transactions, resolving discrepancies, and supporting customer inquiries.

Key qualifications include a high school diploma, customer service experience, Microsoft Office skills, and a strong attention to detail. Join us to grow your career in an supportive environment with excellent benefits.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service or administrative experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong data entry skills with a high level of accuracy.
• Basic math and problem-solving abilities.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Respond to inbound and outbound customer inquiries related to billing.
• Process billing statements, adjustments, cancellations, and plan changes.
• Accurately enter and maintain data in company systems.
• Research and resolve billing discrepancies in a timely manner.
• Assist with escalated or complex billing inquiries.
• Perform general administrative and clerical support tasks.
• Ensure compliance with company policies and procedures.

Skills

Customer service experience

Data entry skills

Microsoft Office proficiency

Problem-solving abilities

Written and verbal communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Billing Specialist to join our growing team in Janesville, WI. This role is ideal for individuals early in their careers who are interested in developing skills in billing, finance, or insurance operations. You’ll gain hands‑on experience processing transactions, resolving discrepancies, and supporting customer inquiries, all while building a strong foundation for future growth.

Responsibilities

• Respond to inbound and outbound customer inquiries related to billing and payments
• Process billing statements, adjustments, cancellations, and plan changes
• Accurately enter and maintain data in company systems
• Research and resolve billing discrepancies in a timely manner
• Assist with escalated or complex billing inquiries as needed
• Perform general administrative and clerical support tasks
• Ensure compliance with company policies and procedures

Requirements

• High school diploma or equivalent
• 1+ years of customer service, administrative, or related experience
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong data entry skills with a high level of accuracy
• Basic math and problem‑solving abilities
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

Work Environment & Physical Requirements

• Primarily sedentary work involving extended periods of sitting and computer use
• Frequent use of hands and fingers for typing and navigating systems
• Ability to communicate clearly via phone and electronic channels
• Requires the ability to remain focused in a high‑volume call environment

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].