Billing Support Consultant *100% REMOTE*

Identified Talent Solutions; Phoenix (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading cloud technology company is seeking a Billing Support Consultant for a temporary remote opportunity. The consultant will primarily assist customers and internal teams with billing inquiries, focusing on administrative tasks such as invoice requests and updating payment information. This role requires excellent communication skills, customer service experience, and proficiency in CRM systems. Working hours will align with PST, offering a pay rate of $22-28 per hour.

Qualifications

• Experience working in a web based CRM.
• Experience in a customer service role.
• Proficient in MS Office.

Responsibilities

• Resolve billing-related inquiries and requests.
• Communicate with customers and internal teams via email and ticketing system.
• Monitor and assist with ticket escalations.

Skills

Customer Service

Attention to detail

Excellent Written/Oral Communication Skills

Multi-tasking

Computer Savvy

Tools

MS Office Products

Job description

The Billing Support Consultant provides assistance to customers and internal teams by resolving specific billing-related inquiries. The Billing Support Consultant is a temporary/contract opportunity working 100% remote for a fast growing cloud technology team. The Billing Support Consultant will have a wide range of requests, but primarily focus on administrative heavy tasks including invoice & statement requests, updating contact information and sending out links to update payment information.

The Billing Support Consultant delivers its services primarily through email communication directly out of the company's ticketing system during standard hours of operation.

Areas of Responsibility:

• Communicate with customers and internal teams via ticket (ie. Salesforce), email or Slack to gather any clarifying data needed to properly resolve
• Thoroughly review each request for understanding of the customers’ needs
• Provide requested information to the customer and update ticket accordingly
• Monitor ticket for customer responses and assist with any new requests that surface (or update category to escalate accordingly)
• Follow ticket/issue, escalation and SLA processes
• Contributes to team effort by sharing knowledge, supporting other’s efforts, and providing back-up support as required
• Additional duties as assigned by the AR or Billing Team
• Adhere to all company policies and guidelines

Skills:

• Customer Service, Quality Focus, Attention to detail, Excellent Written/Oral Communication Skills, E-mail/Phone Skills, Multi-tasking, Computer Savvy

Qualifications:

• Experience working in a web based CRM
• Experience in a customer service role
• Knowledge of MS Office Products

Key Performance Indicators:

• Resolving customer issues as quickly and accurately as possible
• Volume of tickets resolved daily/weekly

This Billing Support Role is a 100% remote work opportunity. The contract employee will be expected to work regular PST hours.

Hourly Pay: $22-28/hr