Billing Support Consultant *100% REMOTE*

Identified Talent Solutions; Phoenix (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

An exciting opportunity awaits as a Billing Support Consultant for a dynamic cloud technology team! This role offers the chance to work 100% remotely, providing essential support to customers and internal teams. You will handle a variety of administrative tasks, including invoice requests and updating payment information, all while utilizing your excellent communication skills. Join a fast-growing company where you can make a real impact by resolving billing-related inquiries and enhancing customer satisfaction. If you're detail-oriented and thrive in a supportive environment, this role is perfect for you!

Qualifications

• Experience in customer service and web-based CRM is essential.
• Strong communication and multitasking abilities are required.

Responsibilities

• Assist customers with billing inquiries through email and ticketing system.
• Monitor and update tickets, ensuring customer needs are met.

Skills

Customer Service

Quality Focus

Attention to detail

Excellent Written/Oral Communication Skills

E-mail/Phone Skills

Multi-tasking

Computer Savvy

Education

Experience in a customer service role

Experience working in a web-based CRM

Knowledge of MS Office Products

Tools

Salesforce

Job description

The Billing Support Consultant provides assistance to customers and internal teams by resolving specific billing-related inquiries. The Billing Support Consultant is a temporary/contract opportunity working 100% remote for a fast-growing cloud technology team. The Billing Support Consultant will have a wide range of requests, but primarily focus on administrative heavy tasks including invoice & statement requests, updating contact information and sending out links to update payment information.

The Billing Support Consultant delivers its services primarily through email communication directly out of the company's ticketing system during standard hours of operation.

Areas of Responsibility:

1. Communicate with customers and internal teams via ticket (ie. Salesforce), email or Slack to gather any clarifying data needed to properly resolve
2. Thoroughly review each request for understanding of the customers’ needs
3. Provide requested information to the customer and update ticket accordingly
4. Monitor ticket for customer responses and assist with any new requests that surface (or update category to escalate accordingly)
5. Follow ticket/issue, escalation and SLA processes
6. Contribute to team effort by sharing knowledge, supporting others' efforts, and providing back-up support as required
7. Additional duties as assigned by the AR or Billing Team
8. Adhere to all company policies and guidelines

Skills:

• Customer Service
• Quality Focus
• Attention to detail
• Excellent Written/Oral Communication Skills
• E-mail/Phone Skills
• Multi-tasking
• Computer Savvy

Qualifications:

• Experience working in a web-based CRM
• Experience in a customer service role
• Knowledge of MS Office Products

Key Performance Indicators:

• Resolving customer issues as quickly and accurately as possible
• Volume of tickets resolved daily/weekly

This Billing Support Role is a 100% remote work opportunity. The contract employee will be expected to work regular PST hours.

Hourly Pay: $22-28/hr