Billing Support Analyst (Remote - Night Shift)

Xfinity; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Xfinity is seeking a Billing Support Specialist to manage customer accounts and billing processes. You will ensure timely account setups, resolve inquiries, and maintain accurate records while interacting professionally with various teams. Ideal candidates will have 2-3 years experience in billing and strong communication skills.

Qualifications

• 2-3 years of relevant work experience in Billing or Accounts Receivable.
• Must have customer-facing experience.
• Excellent command of the English language.

Responsibilities

• Process account and contact set-ups for customers accurately.
• Research and resolve customer inquiries.
• Work with multiple operational groups to secure accurate billing data.

Skills

Customer Service

Problem Solving

Attention to Detail

Communication

Education

High School Diploma / GED

Degree in Financial Management or Accounting

Tools

Microsoft Office Suite

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supporting order management and customer billing. Manages customer account set up for billing in compliance with contract terms and conditions for accuracy, processing of orders in a timely and accurate method. Interfaces with multiple operational groups across the business unit and with outside clients to obtain and secure accurate data for billing and customer service requests. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities

• Process account and contact set-up for customers accurately and timely for invoice runs.
• Research and resolve customer inquiries.
• Process, track, and maintain account records accurately.
• Meet or exceed departmental key performance indicators.
• Professionally interact and engage multiple operational groups across the company and with outside clients.
• Represent the company in a professional and positive manner in all facets.
• Regular, consistent,t and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements

• With 2-3 years of relevant work experience in Billing, Accounts Receivable, or any related field.
• Degree holder, preferably in Financial Management or Accounting
• Excellent command of the English language
• Must have a customer-facing/customer service experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Able to work in the night shift schedule

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.