Billing Supervisor - PB Financial Services - FT Days

University of California - Irvine Health; Anaheim (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Retirement savings plans

Employee discounts

Job summary

University of California, Irvine Health is seeking a Billing Manager to supervise daily operations of billing units and ensure timely, accurate processing. You will monitor workflows, address bottlenecks, and drive improvements in productivity and reporting across departments.

The role requires strong leadership, healthcare billing knowledge, and excellent communication to coordinate with patients, physicians, payors, and administrative staff in a dynamic environment.

Qualifications

• Experience with human resources policies and documentation.
• Strong customer service skills and ability to work with multiple stakeholder groups.
• Leadership experience to coach staff and manage performance.
• Knowledge of medical billing terminology, billing and collections procedures.
• Excellent written and verbal communication; ability to present reports.

Responsibilities

• Oversee daily functions and operations of the designated billing units.
• Monitor billing/collections flow and address issues to meet deadlines and goals.
• Troubleshoot daily correspondence issues and provide resolutions.
• Create, track and maintain productivity logs for the unit.

Skills

Billing management

Customer service

Leadership

Communication

Problem solving

HR policy knowledge

English proficiency

Work scheduling

Relationship building

Education

Bachelor's degree in related field

Job description

Who We Are

UCI Healthis one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includesUCI Health - Orange,UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County's only academic health systems, UCI Health is home to the onlyNational Cancer Institute-designated comprehensive cancer centerbased in the county, the region's only American College of Surgeons-verifiedLevel I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 GeriatricEmergency Departmentand a nationally recognizedregional burn centerverified by the American Burn Association. Powered byUC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Your Role on the Team

Position Summary:

Under the direction of the Billing Manager, the employee is responsible for supervising the daily functions and operations of the designated billing Units. Keeps track of billing/collections flow adversities and takes appropriate action to address such issues and provides trends to management. Oversees overall workflow of billing unit(s); assures that tasks are accurately performed in a timely manner aimed at meeting targeted deadlines and goals. Trouble shoots problems and issues of daily correspondence; missing or delayed requests researches and provides resolutions. Creates, tracks and maintains productivity logs for unit.

What It Takes to be Successful

Required Qualifications

• Working knowledge of human resources management policies, with the ability to evaluate and document human resources matters and performance.
• Solid skills in quality customer service. Interpersonal skills to manage conflict and collaborate effectively with all constituent groups, including patients, physician offices, third-party payors, attorneys, outside agencies, and clinical and administrative personnel across departments.
• Solid leadership skills to coach and improve staff performance. Ability to provide thorough and accurate review of complex subordinate work and to oversee coordination of ongoing tasks and projects over extended periods of time.
• Solid knowledge of medical and insurance terminology, billing and / or collections internal procedures and external regulations.
• Skilled in written and verbal communications, with the ability to effectively motivate others, to convey complex information in a clear and concise manner, and to prepare and present a variety of reports and analyses.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Excellent written and verbal communication skills in English
• Computer proficiency in all relevant software, hardware, and systems, including scheduling / calendaring programs to effectively set and communicate work schedules.
• Bachelor's degree in related area and / or equivalent experience / training
• Ability to supervise, schedule, and coordinate daily activities of subordinate staff and effectively manage multiple priorities in a fast-paced, dynamic environment.
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications

• Knowledge of University and medical center organizations, policies, procedures and forms

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization