Billing Supervisor

Apscareerportal; Bedford (Bedford County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

HAHC is seeking a Billing Supervisor to oversee the daily operations of the billing department, ensuring accurate billing, timely submissions, and effective denial management in a HIPAA-compliant environment. This role supervises Billing Specialists and collaborates with the Revenue Cycle Manager to support reimbursement and customer service goals.

The position focuses on optimizing revenue cycle performance, maintaining compliance with payer guidelines, and mentoring staff while handling

Qualifications

• High School Diploma or GED.
• Certification in Medical Billing and Coding or equivalent revenue cycle certification.
• Minimum of one year healthcare revenue cycle, medical billing, coding, collections, or accounts receivable experience.
• Knowledge of Medicare, Medicaid, commercial insurance and managed care billing regulations.
• Strong understanding of CPT, ICD-10, HCPCS, and revenue cycle processes.
• Proficient computer skills, including electronic health record and practice management systems.
• Strong analytical, organizational, and problem-solving abilities.
• Effective verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Oversee daily operations of the billing department to ensure accurate and timely billing and patient account resolution.
• Supervise Billing Specialists and provide leadership to the team.
• Assist in recruiting, training, onboarding, coaching, and evaluating billing staff.
• Work with Revenue Cycle Manager on staff productivity and performance.
• Ensure claims are submitted accurately and timely to all third-party payers.
• Oversee insurance follow-up activities and monitor accounts receivable.
• Review denial management, appeals, and reimbursement issues.
• Monitor accounts receivable aging and reduce outstanding balances.
• Ensure proper payment posting procedures and reconciliations.
• Maintain fee schedules, coding updates, and billing guidelines.
• Ensure compliance with federal, state, payer, and organizational requirements.
• Review reports related to charges, claims, denials, and collections for improvements.
• Identify trends affecting revenue cycle performance and propose corrective actions.
• Collaborate with Patient Service Representatives, clinical staff, providers, and management to resolve billing concerns.
• Respond to patient inquiries regarding billing and insurance.
• Serve as a department resource for EHR and practice management system issues.
• Help develop and maintain department workflows, policies, and procedures.
• Provide coverage during staff absences as needed.
• Prepare and present department performance metrics to the Revenue Cycle Manager.
• Identify opportunities to improve reimbursement and increase efficiency.
• Maintain professional relationships with insurance representatives and external vendors.
• Ensure sliding fees are followed and calculated, posted and adjudicated correctly.
• Responsible for timely refund of account overpayments.
• Performs other duties as assigned by Revenue Cycle Manager or CFO.

Skills

Analytical skills

Organizational skills

Problem-solving

Communication skills

Confidentiality and judgment

CPT/ICD-10 knowledge

EHR proficiency

Revenue cycle experience

Regulatory knowledge

Education

High School Diploma or GED

Certified Medical Billing and Coding (or equivalent)

Tools

EHR systems

Practice management systems

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance

Summary

The Billing Supervisor is responsible for overseeing the daily operations of the billing department to ensure accurate and timely billing, collections, coding, denial management, and patient account resolution. This position supervises billing staff and serves as a resource for resolving complex billing issues while supporting organizational goals related to reimbursement, compliance, and customer service.

• Maintains confidentiality of all health center information in accordance with HIPAA regulations and organizational policies.
• Supervises and provides leadership to Billing Specialists and other assigned personnel.
• Assists in recruiting, training, onboarding, coaching, and evaluating billing staff.
• Works with Revenue Cycle Manager on staff productivity and performance to ensure departmental goals and expectations are met.
• Ensures claims are submitted accurately and timely to all third-party payers.
• Oversees insurance follow-up activities and monitors outstanding accounts receivable.
• Reviews and assists with denial management, appeals, claim corrections, and reimbursement issues.
• Assists in monitoring accounts receivable aging and works with staff to reduce outstanding balances.
• Ensures proper payment posting procedures are followed and reconciliations are completed accurately.
• Assists in maintaining fee schedules, coding updates, and billing guidelines.
• Ensures compliance with federal, state, payer, and organizational billing requirements.
• Reviews reports related to charges, claims, denials, collections, and accounts receivable with the billing team for improvements.
• Identifies trends affecting revenue cycle performance and recommends corrective action plans.
• Collaborates with Patient Service Representatives, clinical staff, providers, and management to resolve patient account and billing concerns.
• Responds to patient inquiries regarding billing, insurance coverage, and financial responsibility.
• Serves as a department resource for electronic health record and practice management system issues related to billing and revenue cycle functions.
• Helps develop and maintain department workflows, policies, and procedures.
• Provides coverage and support during staff absences as needed.
• Prepares and presents department performance metrics to the Revenue Cycle Manager.
• Works with Revenue Cycle Manager to identify opportunities to improve reimbursement, reduce denials, and increase operational efficiency.
• Maintains professional relationships with insurance representatives and external vendors.
• Ensure sliding fees are followed and calculated, posted and adjudicated correctly
• Responsible for timely refund of account overpayments.
• Performs other duties as assigned by the Revenue Cycle Manager, or CFO.

Qualifications

• High School Diploma or GED.
• Certification in Medical Billing and Coding or equivalent revenue cycle certification.
• Minimum of one (1) year of healthcare revenue cycle, medical billing, coding, collections, or accounts receivable experience.
• Knowledge of Medicare, Medicaid, commercial insurance and managed care billing regulations.
• Strong understanding of CPT, ICD-10, HCPCS, and revenue cycle processes.
• Proficient computer skills, including electronic health record and practice management systems.
• Strong analytical, organizational, and problem-solving abilities.
• Effective verbal and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Ability to communicate effectively by phone, email and in person.
• Ability to occasionally lift and move office materials up to 20 pounds.

HAHC is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by federal, state, or local law.